• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. • Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. • Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. • Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. • Collaborate with the team to collect customer feedback and help optimize our products and services. • Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. • Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

• Provide psychiatric services to individuals who otherwise may not have access to care • Coordinate treatment planning and care delivery with Fort Health’s network of licensed therapists • Adhere to Fort Health’s platform guidelines and policies and complete all required training • Provide unparalleled clinical customer service through the delivery of prompt and empathetic care on the platform • Provide software and operational feedback to Fort Health’s in-house engineering and operational teams to improve products, workflows and care delivery • Implement medication treatment plans for mild to moderate disorders in a virtual clinic (i.e. telehealth) setting • Collaborate with a multidisciplinary treatment team of physicians, therapists, along with outside providers • Ability to message between sessions to support patients and communicate with other internal providers • Engage and collaborate in clinical meetings, supervision, and team meetings as appropriate • Provide compensated scheduled supervision of nurse practitioners • Work with a team of MDs, NPs, and clinicians to provide effective and evidence based treatment to our patients • Traditional psychiatric services - diagnostic evaluation, medication management, and on-going monitoring • Opportunities to work in a collaborative care model - work with a team of clinicians and care coordinators to consult and advise pediatricians on behavioral health • Address issues in their patient population • Able to work a limited, part-time schedule with possibility to ramp up as we grow

• Promote the company services by visiting clients’ premises; • Assist merchants with verification and activation processes; • Monitor and analyze portfolio performance; • Provide in-person support and consultation for existing customers; • Engage in both system-scheduled and self-initiated activities; • Ensure new merchants in the assigned portfolio complete registration; • Support existing merchants in maintaining active usage; • Escalate issues by opening cases for problems beyond their resolution scope; • Present product features and benefits to clients in a compelling manner; • Travel to meet clients and attend industry events.

• Promote the company services by visiting clients’ premises; • Assist merchants with verification and activation processes; • Monitor and analyze portfolio performance; • Provide in-person support and consultation for existing customers; • Engage in both system-scheduled and self-initiated activities; • Ensure new merchants in the assigned portfolio complete registration; • Support existing merchants in maintaining active usage; • Escalate issues by opening cases for problems beyond their resolution scope; • Present product features and benefits to clients in a compelling manner; • Travel to meet clients and attend industry events.