Think Academy logo
Think Academy

Empoderando Mentes, Transformando Futuros

Student Advisor

GeneralGeneralContractRemoteEntry LevelTeam 11-50Since 2007H1B SponsorCompany SiteLinkedIn

Location

Malaysia

Posted

1 day ago

Salary

RM4K / month

Seniority

Entry Level

Bachelor DegreeChineseEnglish

Job Description

Student Advisor

Think Academy

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. • Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. • Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. • Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. • Collaborate with the team to collect customer feedback and help optimize our products and services. • Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. • Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements

  • Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
  • Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
  • Proficiency in CRM systems and other related office software.
  • Positive work attitude, patience, and strong customer-oriented mindset.
  • Strong problem-solving ability, able to handle customer issues professionally and positively.

Benefits

  • Performance bonus
  • Remote work options

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