• Own delivery for assigned clients, ensuring clarity, momentum, and follow-through. • Act as the primary point of continuity for clients throughout engagements. • Ensure clients are informed on progress and next steps. • Gather inputs and ensure deliverables are complete for client work. • Translate raw outputs into polished client-facing deliverables. • Maintain records of client commitments and decisions.

• Use your nutrition & coaching skills to orient users toward their health goals • Manage incoming customer queries via various channels promptly • Channel feedback to the designated teams and help take Ultrahuman TO THE MOON • Work on eliminating SLA response times, and ensure a stellar customer experience across time zones • Assist technology teams in improving customer experience • Liaison with our user experience team and other athletes and ensure that our users get the proper guidance • Taking a consultative approach to helping our users overcome issues and achieve goals to provide them with a 7-star experience • Build your toolkit and let automation make your job easier

• Support the execution of paid media campaigns across channels, including paid search, paid social, programmatic/display, retargeting, and other digital channels • Assist with day-to-day campaign tasks, including audience targeting, campaign setup, ad trafficking, budget monitoring, and basic performance checks • Help implement and maintain campaign tracking, including GA4 support, UTM tagging, pixel placements, and basic conversion tracking validation • Work with content, design, and product marketing teams to ensure creative assets meet channel specifications and campaign requirements • Monitor campaign performance metrics such as CTR, CPC, CPA, CPL, and MQL, and provide simple reports and observations to the team • Perform basic optimizations under guidance, such as updating targeting, rotating creative, adjusting budgets, and testing variations • Coordinate with external vendors, media agencies, and MarTech partners to support campaign launches, troubleshooting, and reporting • Assist with global events and webinars, including campaign amplification, audience targeting support, tracking setup, and post-event reporting • Support branded merchandise and swag initiatives, helping with vendor coordination, fulfillment, and creative input • Ensure campaigns follow internal brand guidelines, regulatory requirements, and scientific messaging standards

• Cover calendar of courses throughout this year and next across Hampshire, Surrey, Berkshire and London • Provide training in First Aid and Pre-hospital care • Use personal training kit (may be provided for some courses)