• Apporter une expertise scientifique de référence en répondant aux sollicitations spontanées des médecins généralistes • Créer des échanges scientifiques personnalisés et à forte valeur ajoutée via des formats multicanaux (visioconférence, téléphone, e-mail) • Structurer et développer un réseau national d’experts (environ 400 médecins généralistes) • Piloter le suivi des demandes scientifiques récurrentes et garantir la qualité et la cohérence des réponses dans la durée • Concevoir et animer des événements scientifiques digitaux autour des actualités médicales et des avancées cliniques • Exploiter les interactions terrain pour générer des insights stratégiques

• Communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain all customer call information into a company database to better assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

• Conduct prospecting activities in designated/selected areas • Build and maintain your client database • Generate leads on a regular basis • Obtain sales mandates/listings • Conduct property viewings with buyers

• Build and maintain trusted relationships with customers and stakeholders. • Build alliances and partnerships with subcontractors. • Improve customer satisfaction/NPS scores. • Ensure that all assigned work is completed safely and to industry specifications. • Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion. • Keep the Project Managers apprised of job progress and/or problems on a regular basis. • Provide after-hours or emergency service on an as needed basis. • Complete surveys & quality audits as needed. • Adhere to existing company policies, standards and controls, including utilizing App-based tools. • The majority of work is performed at customer locations. • Installation of cabling infrastructure includes but not limited to: • Single/Multi mode fiber 50/62.5 • Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications. • 18/2 twisted pair cabling. • Floor mount/wall mount racks/cabinets • Proper grounding applications. • Installation, troubleshooting, and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment. • Installation of a variety of equipment in furniture, cabinets and closets. • Installation of high-speed circuits, routers, switches, and modems. • Installation of Cisco and Adtran high speed circuits, routers, and switches. • Properly maintain a Company issued fleet vehicle.