Parts Town is your #1 source for real OEM replacement parts for foodservice equipment, residential appliances and HVAC
Inside Service Technician – Hot Side
Location
Arizona + 8 moreAll locations: Arizona | Florida | Ohio | South Carolina | Texas | Virginia | Washington | West Virginia | Wisconsin
Posted
1 day ago
Salary
$52.4K - $66.6K / year
Seniority
Senior
Job Description
Inside Service Technician – Hot Side
Parts Town
• Communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain all customer call information into a company database to better assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Job Requirements
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- Proficient in English (both written and verbal)
- Quality, high speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast-paced, team-oriented atmosphere
- Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
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