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Parts Town

Parts Town is your #1 source for real OEM replacement parts for foodservice equipment, residential appliances and HVAC

Inside Service Technician – Hot Side

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 8 moreAll locations: Arizona | Florida | Ohio | South Carolina | Texas | Virginia | Washington | West Virginia | Wisconsin

Posted

1 day ago

Salary

$52.4K - $66.6K / year

Seniority

Senior

High SchoolEnglish

Job Description

Inside Service Technician – Hot Side

Parts Town

• Communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain all customer call information into a company database to better assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Job Requirements

  • Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
  • Proficient in English (both written and verbal)
  • Quality, high speed internet connection at home
  • Confident using a computer and navigating programs such as MS Word & Outlook
  • Passionate about troubleshooting and finding innovative solutions to difficult problems
  • Ability to multitask and thrive in a fast-paced, team-oriented atmosphere
  • Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • Health insurance
  • 401k/401k match
  • Employee assistance programs
  • Time away

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