• Communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain all customer call information into a company database to better assist future inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

• Conduct prospecting activities in designated/selected areas • Build and maintain your client database • Generate leads on a regular basis • Obtain sales mandates/listings • Conduct property viewings with buyers

• Build and maintain trusted relationships with customers and stakeholders. • Build alliances and partnerships with subcontractors. • Improve customer satisfaction/NPS scores. • Ensure that all assigned work is completed safely and to industry specifications. • Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion. • Keep the Project Managers apprised of job progress and/or problems on a regular basis. • Provide after-hours or emergency service on an as needed basis. • Complete surveys & quality audits as needed. • Adhere to existing company policies, standards and controls, including utilizing App-based tools. • The majority of work is performed at customer locations. • Installation of cabling infrastructure includes but not limited to: • Single/Multi mode fiber 50/62.5 • Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications. • 18/2 twisted pair cabling. • Floor mount/wall mount racks/cabinets • Proper grounding applications. • Installation, troubleshooting, and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment. • Installation of a variety of equipment in furniture, cabinets and closets. • Installation of high-speed circuits, routers, switches, and modems. • Installation of Cisco and Adtran high speed circuits, routers, and switches. • Properly maintain a Company issued fleet vehicle.

• Own delivery for assigned clients, ensuring clarity, momentum, and follow-through. • Act as the primary point of continuity for clients throughout engagements. • Ensure clients are informed on progress and next steps. • Gather inputs and ensure deliverables are complete for client work. • Translate raw outputs into polished client-facing deliverables. • Maintain records of client commitments and decisions.