• Lead the team responsible for achieving the scope of the SIP Professional Services (Software Implementation Projects) of GB Advisors defined in the Proposals and / or Service Contract documents according to the good practices of SCRUM. • Quality Management (ISO, Six Sigma, etc.) and PMBOK.

• Organize and manage the daily operations of the team, including workload planning and delivery execution. • Facilitate key team rituals such as sprint plannings, stand-ups, retrospectives, and grooming sessions. • Act as the primary resolver of team-level blockers and escalate issues when appropriate. • Track key performance metrics and ensure alignment with business expectations. • Lead recruitment efforts in collaboration with the hiring team; participate in interviews and decision-making. • Own onboarding and offboarding processes to ensure smooth transitions. • Set clear goals for team members and conduct regular one-on-one meetings to discuss performance, growth, and well-being. • Drive motivation and engagement by fostering a positive team culture and identifying risks of burnout. • Develop and review individual career plans; provide timely and constructive feedback. • Conduct performance reviews and participate in compensation and promotion discussions. • Oversee task decomposition and estimation. • Distribute and monitor progress on tasks, ensuring alignment with project goals and team capabilities. • Balance urgent needs with planned initiatives and drive prioritization discussions with stakeholders. • Manage sprint priorities and ensure team members understand focus areas. • Act as a central point of contact for product managers, project managers, and other team leads. • Coordinate cross-team tasks and dependencies to reduce delivery friction. • Communicate breaking changes and key updates to relevant teams in a timely manner. • Foster transparency and efficiency in cross-team workflows. • Monitor and mitigate team-level risks including bus factor, knowledge silos, and delivery blockers. • Proactively address risks related to team structure (e.g., attrition, promotions, reassignments). • Collaborate with Technical Leads to identify and plan for technical risks and maintenance efforts. • Track and analyze team-level and product-related metrics; define and maintain baselines. • Challenge the validity and usefulness of existing metrics and propose improvements. • Implement and adapt new team processes, assess adoption, and collect feedback to iterate. • Pilot process innovations at the team level and support broader adoption if successful.

• Evaluate diagnostic testing to assess new students' academic readiness and recommend appropriate course selections • Guide new students and their families through onboarding and developing comprehensive graduation plans • Monitor academic progress using grade reports and other evaluation tools, providing regular updates to students and parents • Advise students on academic management, motivation, and engagement strategies as needed • Research and implement strategies to enhance student academic experiences • Drive student retention efforts by promoting re-enrollment initiatives • Manage administrative tasks related to student registration and record maintenance, including document preparation (e.g., transcripts, enrollment reports, official letters) • Collaborate with school districts to identify and fulfill needs-based services that support student success • Develop process improvements and training documentation to enhance operational efficiency • Perform additional responsibilities as assigned

• Carry out technical maintenance operations at customer sites • Perform technical interventions and submit records according to established procedures • Record your interventions using the company’s tools • Report any anomalies encountered to the Safety Hotline • Log the time components of your route (start time, end time, duration of each intervention, break times) • Recommend services appropriate to the customer • Forward customer requests or complaints to the relevant departments • Submit equipment orders • Inventory your on-board stock • Ensure that your tools (including your vehicle) are in good working order and undergo periodic calibration when necessary.