Wider Circle logo
Wider Circle

We work with health plans to connect vulnerable populations for better health through in-person and virtual programming.

Care Advocate – Care Delivery

Location

California

Posted

2 days ago

Salary

$22 - $25 / hour

Seniority

Senior

High School3 yrs expEnglish

Job Description

Care Advocate – Care Delivery

Wider Circle

• Principal Illness Navigation (PIN): Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans. • Clinical Care Bridge: Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support. • SDOH Assessment & Goal Setting: Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs and develop specific action plans to address them. • System Navigation & Advocacy: Assist patients and caregivers in navigating the California healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists. • Technical & Workflow Support: Support patient communication templates and automation. Coordinate with the tech team to set up workflows and update patient charts. • Resource Coordination: Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local California organizations. • Behavioral & Social Support: Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. • CMS Compliance & Documentation: Maintain detailed logs of all interactions, ensuring all documentation meets required standards.

Job Requirements

  • Compliance: Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct.
  • Experience: Have 3+ years of relevant community outreach, facilitation, or healthcare experience. Experience navigating high-risk chronic conditions or complex care management is a major plus.
  • Technical Savvy: Have strong computer skills and the ability to navigate web-based and app-based systems with ease.
  • Cultural Competency: Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in California.
  • Communication: Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people.
  • Logistics: Have a high school diploma/GED (college degree preferred). Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.
  • Commitment: Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.

Benefits

  • Comprehensive health coverage, including medical, dental, and vision
  • 401(k) Plan
  • Paid Time Off
  • Employee Assistance Program
  • Health Care FSA
  • Dependent Care FSA
  • Health Savings Account
  • Voluntary Disability Benefits
  • Basic Life and AD&D Insurance
  • Adoption Assistance Program
  • Training and Development

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