Job Description
Program Coordinator
TGS
• Identify language-related risks (ambiguous vehicle specifications, financing terms, tone discrepancies, bias, inclusivity) and implement preventive measures in all NSC touchpoints. • Establish metrics and dashboards to track language quality, translation turnaround times. • Drive continuous improvement through audits, feedback loops, and maintenance of linguistic resources (glossaries, style guides, term bases) specific to automotive sales, financing, insurance, and aftersales. • Validation of new and modified technical terminology. • Suggesting improvements to the terminology. • Respond to e-mail enquiries about terminology. • Evaluate translations and translation service providers. • Coordinator of Language Champions and SPOC towards other business areas and AG. • Capacity planning of other Language Champions.
Job Requirements
- Fluent in English and preferably some understanding of German.
- Demonstrated expertise in plain language, readability, tone, and brand voice development.
- Experience with technical or product copy and financial disclosures a plus.
- Experience in leading and coordinating a team.
- Hold an interest in cars.
- Moderate knowledge of vehicle technology and aftermarket processes.
- Experience with AI-assisted writing tools and language automation in a sales/retail context, including financial content workflows.
- Knowledge of Office package and JIRA, Confluence, Salesforce.
- Ability to relate to, and meet, sometimes short critical deadlines.
- Meticulous mindset.
- Good networking skills.
- Problem-solving and critical thinking.
Benefits
- Remote (can be fully remote, CET hours preferred)
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