Role Description We are seeking a creative and proactive Marketing & Content Specialist to support our growing practice. This role will focus on social media management, content creation, video editing, and light website updates to help strengthen our online presence and engage our community. - Manage and execute social media content across platforms such as Facebook, Instagram, LinkedIn, TikTok, and YouTube - Develop and implement social media strategies to increase engagement and brand awareness - Create, edit, and publish short-form and long-form video content - Design basic graphics and marketing materials for digital campaigns - Monitor social media performance and provide recommendations for improvement - Assist with content planning and maintaining a content calendar - Perform light website updates, including editing text, uploading content, and making basic changes as needed - Collaborate with the team to support marketing initiatives, promotions, and special projects Qualifications - Experience managing social media accounts for businesses or healthcare practices preferred - Strong video editing skills using tools such as CapCut, Canva, Adobe Premiere Pro, Final Cut Pro, or similar platforms - Understanding of social media trends, content strategy, and audience engagement - Basic website editing experience (WordPress, Squarespace, Wix, or similar platforms) - Strong written and verbal communication skills - Highly organized, self-motivated, and able to work independently - Creative mindset with attention to detail Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 25 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

• Review and evaluate user-generated content, ensuring it adheres to established community guidelines and policies. • Identify and escalate any inappropriate or harmful content to the appropriate teams. • Maintain a high level of accuracy while processing content in a fast-paced environment. • Collaborate with team members to implement best practices and improve moderation processes. • Provide feedback on trends and issues observed during content moderation. • Support users by addressing their inquiries and concerns related to content policies.

• Support in building AI workflows and automations • Work with ChatGPT, Claude, Make, Airtable and other AI tools • Research and test new AI tools and systems • Support internal processes and agent systems • Create prompts, documentation and workflows • Assist with social media, content and creative processes • Build efficient internal systems for our team

• Organizing and overseeing the department’s daily operational tasks and personnel • Testing all streaming events to ensure proper functionality • Supporting and escalating issues from the moment an event begins until it is finalized • Communicating with other supporting departments to coordinate routine tasks and troubleshoot issues • Monitoring all events under their purview • Setting up and maintaining daily operation sheets and trackers • Confirming operator setups and supervising for the duration of their events • Operating events without active slating requirements, as needed • Coordinating with other departments for routine troubleshooting and unexpected issues or schedule changes • Other tasks as needed to successfully fulfill the role