• Leading the function and growing the Group Account Billing program, focusing on expanding its value proposition, increasing adoption among radiology practices, and improving operational effectiveness • Responsible for all aspects of group billing operations, including maintaining facility rosters, coordinating annual invoicing, processing and tracking payments, and monitoring participation trends • Identify and implement opportunities to enhance and scale the program, including process redesign, automation, and improved reporting/insights • Analyze group account data to uncover trends, possible gaps, and opportunities for increased engagement and revenue growth • Partner with cross-functional teams (IT, Member Services, Marketing, etc.) to improve system integrations (e.g., Salesforce/Nimble) and optimize the end-to-end group billing experience • Provide continuous, targeted customer support related to billing, account management, and product usage, ensuring a high-quality experience for group accounts • Respond to customer inquiries through phone and Freshdesk in alignment with team standards • Process member payments and support payment-related activities with accuracy and timeliness • Assist with the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, and collaborate on workflow improvements • Maintain, audit, and cleanse customer and membership data to ensure accuracy, consistency, and integrity across systems

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences • Independently manage a caseload of complex, multi-need clients

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences • Independently manage a caseload of complex, multi-need clients

• Conduct thorough intake assessments for children, teens, and families; identify presenting issues, risk factors, and mental health conditions; and use DSM-5 criteria to develop diagnostic impressions. • Deliver structured therapeutic interventions targeting emotional regulation, anxiety, and other challenges; modify treatment approaches based on assessment findings and ongoing evaluations to meet each member’s unique needs. • Foster a supportive environment for families, educate them on treatment strategies, and involve them in care planning to support the child’s or adolescent’s progress effectively. • Participate in case consultations and interdisciplinary team meetings, contribute to shared treatment planning, and maintain consistent communication with the team regarding members’ progress. • Conduct telehealth sessions with adherence to telehealth best practices, ensure member confidentiality and security, and address technical issues promptly to optimize member experience. • Document all interactions thoroughly and promptly; update care plans as needed; participate in quality improvement initiatives and adhere to telehealth, privacy, and quality guidelines. • Apply trauma-informed practices and developmental considerations across treatment, ensuring safety, respect, and a supportive therapeutic environment. EMDR training preferred for trauma-focused interventions.