American College of Radiology logo
American College of Radiology

A certified Great Place to Work®, the American College of Radiology is the voice of #radiology.

Member Services Coordinator

GeneralGeneralFull TimeRemoteLeadTeam 201-500Since 1924H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

1 day ago

Salary

$30 - $39 / hour

Seniority

Lead

Associate Degree12 yrs expExperience acceptedEnglish

Job Description

Member Services Coordinator

American College of Radiology

• Leading the function and growing the Group Account Billing program, focusing on expanding its value proposition, increasing adoption among radiology practices, and improving operational effectiveness • Responsible for all aspects of group billing operations, including maintaining facility rosters, coordinating annual invoicing, processing and tracking payments, and monitoring participation trends • Identify and implement opportunities to enhance and scale the program, including process redesign, automation, and improved reporting/insights • Analyze group account data to uncover trends, possible gaps, and opportunities for increased engagement and revenue growth • Partner with cross-functional teams (IT, Member Services, Marketing, etc.) to improve system integrations (e.g., Salesforce/Nimble) and optimize the end-to-end group billing experience • Provide continuous, targeted customer support related to billing, account management, and product usage, ensuring a high-quality experience for group accounts • Respond to customer inquiries through phone and Freshdesk in alignment with team standards • Process member payments and support payment-related activities with accuracy and timeliness • Assist with the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, and collaborate on workflow improvements • Maintain, audit, and cleanse customer and membership data to ensure accuracy, consistency, and integrity across systems

Job Requirements

  • 12 years of related experience
  • Particularly in billing operations in a member-facing environment
  • Some higher level education required
  • Associates or Bachelors preferred
  • Skilled in data analysis (interpreting trends and identifying opportunities for improvement)
  • Excellent, professional communication skills (verbal and written) required
  • Ability to handle member inquiries and ensure a positive experience
  • Technical proficiency in billing systems, CRM tools, MS Office
  • Experience with Salesforce/Nimble and/or Freshdesk a plus
  • Ability to work under multiple deadlines, and prioritize work appropriately
  • Excellent time management skills, a knack for detail, and organized

Benefits

  • Defined contribution pension plan
  • 403(b)
  • Generous paid time off package
  • Insurance plans with the leading providers
  • Flexible spending
  • Tuition reimbursement
  • Training opportunities
  • Wellness reimbursement

Related Categories

Related Job Pages

More General Jobs

Lyra Health logo

Behavioral Health Clinician – Crisis Assessment, Care Navigation

Lyra Health

Transforming behavioral health through technology with a human touch

General1 day ago
Full TimeRemoteTeam 501-1,000Since 2015H1B Sponsor

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences • Independently manage a caseload of complex, multi-need clients

United States
$38 / hour
Lyra Health logo

Clinical Care Navigator

Lyra Health

Transforming behavioral health through technology with a human touch

General1 day ago
Full TimeRemoteTeam 501-1,000Since 2015H1B Sponsor

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences • Independently manage a caseload of complex, multi-need clients

United States
$38 / hour
Lyra Health logo

Licensed Clinical Psychologist – Pediatric Experience

Lyra Health

Transforming behavioral health through technology with a human touch

General1 day ago
Full TimeRemoteTeam 501-1,000Since 2015H1B Sponsor

• Conduct thorough intake assessments for children, teens, and families; identify presenting issues, risk factors, and mental health conditions; and use DSM-5 criteria to develop diagnostic impressions. • Deliver structured therapeutic interventions targeting emotional regulation, anxiety, and other challenges; modify treatment approaches based on assessment findings and ongoing evaluations to meet each member’s unique needs. • Foster a supportive environment for families, educate them on treatment strategies, and involve them in care planning to support the child’s or adolescent’s progress effectively. • Participate in case consultations and interdisciplinary team meetings, contribute to shared treatment planning, and maintain consistent communication with the team regarding members’ progress. • Conduct telehealth sessions with adherence to telehealth best practices, ensure member confidentiality and security, and address technical issues promptly to optimize member experience. • Document all interactions thoroughly and promptly; update care plans as needed; participate in quality improvement initiatives and adhere to telehealth, privacy, and quality guidelines. • Apply trauma-informed practices and developmental considerations across treatment, ensuring safety, respect, and a supportive therapeutic environment. EMDR training preferred for trauma-focused interventions.

United States
$97K - $120K / year
Lyra Health logo

Licensed DBT Psychologist – Adolescents, Adults – Telehealth

Lyra Health

Transforming behavioral health through technology with a human touch

General1 day ago
Part TimeRemoteTeam 501-1,000Since 2015H1B Sponsor

• Provide individual DBT, multifamily skills groups, and parenting and family sessions for adolescents and their parents • Provide individual DBT and DBT skills groups as needed for adult clients • Assign DBT-relevant digital lessons, videos, and assessments to clients to enhance learnings and monitor outcomes between sessions • Attend weekly consultation team meetings and one-on-one consultation meetings with an expert DBT team lead • Co-lead DBT skills groups with other DBT providers • Attend robust trainings to enhance clinical skills • Deliver culturally responsive care accounting for the impact of cultural backgrounds on each person’s care experience

United States
$59K - $76K / year