• Conduct regular outbound calls with assigned mentees to monitor progress and engagement. • Provide encouragement, accountability, and guidance throughout the learning journey. • Identify challenges or barriers impacting mentee success and recommend appropriate solutions. • Direct mentees to relevant programme resources, events, and support materials. • Maintain regular communication to ensure high levels of participation and satisfaction. • Build strong, trusted relationships with mentees through consistent engagement. • Serve as a primary point of contact for mentee enquiries and support. • Collaborate with internal teams to ensure a seamless and positive customer experience. • Foster a supportive and engaging community environment. • Identify mentees who have achieved significant milestones or success through the programme. • Conduct interviews and gather testimonials, case studies, and success stories. • Work closely with the marketing team to showcase participant achievements and programme impact. • Maintain accurate records of all interactions and activities within the CRM system. • Track engagement, retention, and sales-related KPIs. • Prepare regular reports on mentee progress, feedback, and performance metrics. • Ensure all administrative tasks are completed accurately and efficiently.

• Build and maintain strong, long-term relationships with existing clients. • Conduct regular client follow-ups to ensure satisfaction and ongoing engagement. • Re-engage inactive or lapsed clients to generate repeat business opportunities. • Manage warm inbound enquiries and convert them into paying clients. • Identify upselling and cross-selling opportunities across the company's service offerings. • Understand client needs and recommend appropriate solutions. • Conduct client meetings via telephone and Microsoft Teams. • Act as a trusted advisor and key point of contact for clients. • Collaborate with internal teams to ensure seamless service delivery. • Support the conversion of enquiries into repeat and higher-value projects. • Maintain accurate CRM records and client communication logs. • Assist with client engagement campaigns and retention initiatives. • Provide ideas to improve client experience, retention, and business growth. • Support ad hoc projects and business initiatives as required.

• Manage scheduling and coordinate meetings, including reminders and follow-ups • Conduct research and gather information on various topics as needed • Act as the point of contact for internal team members, clients, and venture funds • Handle bookings, travel arrangements, and any logistical needs • Communicate and clarify important information between teams and stakeholders • Assist with day-to-day operational tasks, ensuring smooth workflow • Provide administrative support in handling documentation and correspondence • Perform ad-hoc duties as required to support the leadership team

• Lead and develop employees