• Accurately post payments, adjustments, and denials from Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) to the appropriate patient accounts within the billing system. • Identify, locate, and retrieve remittance information, including EOBs, from various payer-specific online portals (e.g., Availity, Change Healthcare, government payer sites) and internal queues to ensure all payments are posted in a timely manner. • Ensure all transactions are balanced daily. • Proactively identify and resolve ERA gaps (electronic remittance files not matching expected receipts or claims) by investigating missing remittances, contacting payers, or manually posting payments as needed to maintain clean accounts receivable. • Research and correct claims or posting errors that prevent claims from reconciling properly.

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities • Maintain a queue of inbound customer appeals with time management and prioritization skills • Recognize and present opportunities to improve and drive tasks to full resolution • Complete live/ historical data reviews with a detail-oriented approach • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

• Ensure CX specialists are equipped with current, accurate, and actionable knowledge • Facilitate the end-to-end flow of readiness requests from CX pillars • Act as the primary Knowledge Strategy representative for CX channels • Maintain a tight working relationship with L&D team members • Act on improvement requests from specialists and QA • Directly manage a small team of Knowledge Strategists/Associates • Ensure all readiness deliverables are error-free and adopted quickly

• Run your freight business using modern technology and infrastructure. • Access a complete operating system designed to eliminate friction. • Manage customer relationships and operations without restrictions from a traditional employer.