Study Abroad Advisor
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Study Abroad Advisor
CIEE Barcelona
• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region • Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region • Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants • Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion • Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion • Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites • Provide support for Group Visa processes and other large-scale visa-related projects as needed • Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff • Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion • Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials • Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region • Serve as a back-up contact when other advisors are out of the office • Provide superior student-centered customer service throughout the pre-departure process • At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff • Represent CIEE with integrity, accuracy, and in the spirit of its mission • Perform other duties as assigned
Job Requirements
- Bachelor’s degree
- Work Experience- a minimum of 2-3 years of work experience in a sales and/or customer service-oriented field
- Demonstrated interest in education abroad or higher education is preferred
- International study or work experience is required
- Demonstrated success in achieving sales or enrollment targets is strongly preferred
- Strong service skills and the ability to resolve issues fairly and expediently
- Must be able to exude empathy and control over the phone and in email
- Must be a team player and self-starter, able to exercise sound judgment on time use and the handling of sensitive materials
- Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines
- Strong experience working with Microsoft Office programs, including Word, Excel, and Outlook
- Experience with the Salesforce CRM system preferred
- Must be comfortable with learning new databases and technology
- Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements
- Available for occasional domestic or international travel as needed to provide logistical or programmatic support
- Readiness to grow and develop yourself, our client group, and our Company
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture
Benefits
- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
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