Ansible Health

• Maintain a reliable, high-speed internet connection • Handle Tech Support requests filed by clinicians or patients from end to end • Manage and organize various project tools (e.g., GitLab, AzureDevOps, spreadsheets, bug trackers, documents) • Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA • Guide patients through Android tablet usage and confirm settings through Samsung Knox • Work with RPM devices to ensure they are connected and transmitting accurate data • Collaborate with Engineering Team and Program Managers to escalate and resolve issues • Assist clinicians and company support staff with technical issues • Run queries and check analytics using Azure’s CosmosDB or Device Analytics • Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems. • Support clinical team with equipment setup and checking applied security policies • Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them.

• Impact the strategy and execution for AnsibleHealth's general operations, clinical operations, and technology initiatives, working closely with cross-functional teams. • Work independently on projects through the full life cycle, overseeing clinical, operational, and technology aspects. • Develop and manage program plans, schedules, budgets, and resource allocation to ensure successful delivery. • Define program scope, objectives, and success criteria in collaboration with stakeholders and cross-functional teams. • Establish program governance structures and processes, including risk management, issue management, and change management. • Monitor and report on program progress, status, and performance to stakeholders and executive leadership. • Ensure effective communication and alignment with stakeholders at all levels. • Continuously identify and mitigate program risks and issues. • Facilitate program-related meetings and workshops. • Develop and maintain strong relationships with stakeholders to drive program success and identify growth opportunities. • Bring a continuous improvement mindset to our operations to ensure we're ready to scale. • Anticipate issues, propose solutions, manage dependencies, and identify areas for tool/process improvement. • Collaborate with and steer internal teams, including Marketing, Engineering, Program Management, and Clinical Operations.

• Build and maintain core backend services in C#, Python, and Android applications using Kotlin • Integrate advanced AI and LLM capabilities into key product features and workflows • Utilize n8n (or similar tools) to automate data pipelines and operational processes • Work with product and compliance teams to ensure data integrity and security • Participate in architectural discussions, brainstorming sessions, and code reviews