Building better experiences with solutions that deliver consumer flexibility and refunds for the experience economy.
Senior AI Engineer
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior AI Engineer
Teak
• Agentic System Design: Design, build, and maintain production-grade agentic systems, multi-agent orchestration, specialist agents, and Human-in-the-Loop workflows, with context management, memory, and tool-calling. • MCP & Tool Integration: Develop MCP servers and tool integrations connecting AI agents to Teak's platform APIs and partner systems. • LLM Integration & Output Control: Orchestrate LLMs (Claude, GPT, Gemini, or similar) across the AI layer, selecting the right model per task and managing prompt and system-prompt strategies so agents present refund solutions in pre-approved, compliant language. • RAG & Knowledge Systems: Build RAG pipelines that ground agent responses in Teak's policy and product data, with versioning and isolation that prevent hallucination on compliance-sensitive topics. • Compliance & Safety: Implement guardrails that enforce compliant offer language, prevent unauthorized coverage claims, and meet regulatory requirements across Teak's markets. • Evaluation: Build evaluation frameworks to monitor, test, and continuously improve agent performance, reliability, and output quality. • AI Infrastructure & Observability: Build and operate AI infrastructure on AWS, with structured logging and tracing for auditability and rapid issue resolution. • Backend Development: Contribute to backend services, APIs, and platform improvements in Python alongside AI work, applying clean code, testing, and strong engineering fundamentals. • Collaboration & Code Quality: Participate in code reviews, document agent system design and integration patterns, take part in Agile workflows, and join the on-call rotation.
Job Requirements
- Bachelor's Degree in Computer Science, Engineering, a related field, or equivalent practical experience.
- 5+ years of professional software engineering experience, with at least 2 years focused on production AI/LLM application development.
- Strong Python proficiency and solid software engineering fundamentals.
- Deep backend engineering experience, designing, building, and operating production services and APIs (Django or similar framework), with strong fundamentals in testing, code quality, and system design.
- Hands-on experience building and deploying agentic AI systems (LangGraph, LangChain, AWS Bedrock Agents, or similar).
- Demonstrated experience integrating LLM APIs (Anthropic, OpenAI, or similar) into production applications.
- Experience building and maintaining RAG pipelines and vector search systems.
- Working knowledge of Model Context Protocol (MCP) and tool-calling patterns.
- Experience designing and running LLM evaluation frameworks for quality, reliability, and safety.
- Experience building and operating AI infrastructure on a major cloud platform (AWS, GCP, or Azure).
- Strong written and verbal communication, with the ability to explain AI system design to technical and non-technical stakeholders.
Benefits
- Fully Remote Working Environment
- Competitive Salary and Equity Opportunities
- Unlimited Paid Time-off
- Two paid week-long office closures per year: Christmas Eve through New Year’s Day, and the Week of Fourth of July
- Medical, Dental, and Vision Benefits
- Annual Bonus Program
- 401k Matching
- $100/month for Event Ticket Purchase
- Twice annual company retreats in fantastic locations such as San Diego, Napa, Denver, Phoenix and Seattle
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