• Provide expert support and troubleshooting of Windows workstations and servers. • Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams. • Oversee Azure AD administration, ensuring robust policy and endpoint management. • Conduct network management tasks such as firewall, VPN, and DNS/DHCP oversight. • Utilize ticketing systems for efficient issue tracking and resolution. • Administer SaaS user management, focusing on security and compliance. • Implement backup and recovery strategies to ensure data integrity.

• Develop and deliver training programs aligned to prior authorization processes, clinical criteria, and account-specific updates to support pharmacy operations teams • Partner with leadership and account teams to create and maintain training plans, onboarding materials, and ongoing learning content • Leverage clinical expertise in pharmacy benefits, Medicaid/Medicare guidelines, and drug review processes to ensure accuracy and compliance in training materials • Facilitate engaging training sessions using virtual tools, ensuring effective knowledge transfer for new hires and tenured staff • Evaluate training effectiveness by collecting and analyzing participant feedback and identifying opportunities for continuous improvement • Collaborate cross-functionally to support clinical review processes, including prior authorization updates, PDL criteria, and process enhancements

• Provide software support to users • Deliver first-level support to end users and external clients • Log tickets via WhatsApp, chat, or email • Occasionally visit client sites for on-site support • Identify and diagnose issues • Record and document incidents and resolutions, as well as routine procedures • Act with a customer-focused approach, proposing solutions and driving continuous technological and business innovation.

Role Description The Field Services IT Tech Lead is the liaison between the field, tech vendors, and corporate IT, primarily for the Southeast Region. - Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams. - Ensures a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests. - Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. - Leads technology mobilizations for new account openings and technology decommissioning for departing accounts. These efforts may span outside of the normal operating regions. - Manages projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership. - Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues. - Utilizes IT Service Management (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team. - Ensures a high level of quality assurance and customer service is maintained. - Engages regional Community of Tech to train local technical leads on process improvements, deployment standards, and support training. - The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. - Some off hours (nights/weekend) support and deployment work expected based upon severity of outage or project. Qualifications - Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions. - Strong analysis, organization, communications, interpersonal skills, and project management skills are essential. - Solid proactive decision-making skills are required. - Experience with hospitality customer technologies is required. - Excellent analytic skills, Knowledge of ITIL practices and Service Now software. - Ability to travel up to 60%. Company Description At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.