• Collaborates with the ECS quality team to accurately review medical records to abstract relevant data for eligible patients utilizing both electronic upload and manual data abstraction of records. • Assures electronic data elements are verified for accuracy and assures data entry of manually abstracted data into a clinical registry. • Develop and maintain effective and collaborative team-focused relationships with the ECS quality team, physicians, advanced practice providers, the quality program clinical coordinating center and external partners to drive optimal quality outcomes within ECS. • Participates in relevant in-person or remote training at assigned sites to develop expertise on tools developed by the clinical registry program center. • Effectively collaborates with assigned sites to review non-concordant cases and identify and present findings to other key stakeholders. • Utilizes clinical knowledge to examine the electronic medical records of emergency department cases to identify patients eligible for inclusion in the clinical registry. • Reviews quarterly reports provided by the clinical registry coordinating center to ensure the quality and reliability of data collected. • Maintain quality control through the identification of suspicious entries, documents and informs the clinical registry coordinating center data auditor and ECS quality leadership of concerning findings. • Actively participates in audits of data entered into the clinical registry. • Serves as the first line of contact for assigned sites, assists with the utilization of tools, responds to queries, and addresses concerns.

• Collaborates with the ECS quality team to accurately review medical records to abstract relevant data • Assures electronic data elements are verified for accuracy • Reviews medical records to abstract relevant data for eligible patients

• Manage liability loss claims from initial intake through final resolution, ensuring all handling aligns with policy provisions, company guidelines, and applicable state regulations • Maintain ownership of each claim to ensure timely progress, accurate documentation, and appropriate settlement strategies • Perform comprehensive on-site field investigations to evaluate property damage and determine liability exposure • Inspect loss locations, gather physical evidence, take photographs, and analyze contributing factors to support accurate claim assessments and coverage decisions • Conduct interviews with insureds, claimants, witnesses, contractors, and other relevant parties • Document all interactions thoroughly, capturing key statements, observations, and inconsistencies, and accurately enter detailed notes into internal claims management systems • Identify and evaluate potential subrogation opportunities by analyzing liability factors and third-party involvement • Preserve evidence and coordinate with subrogation teams or legal partners to support recovery efforts when applicable • Collaborate effectively with internal stakeholders including claims examiners, supervisors and legal teams and external partners, such as, contractors, public adjusters and attorneys to produce clear, well-supported reports • Ensure findings support accurate valuation of damages and informed claim decisions • Deliver exceptional customer service by maintaining consistent communication, setting clear expectations, and addressing inquiries promptly • Represent the company with professionalism, empathy, and integrity throughout the claims process, even in challenging or high-stress situations.

• Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels. • Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns. • Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols. • Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving. • Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery. • Accurately document member interactions in accordance with HIPAA and internal policies. • Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership. • Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.