• Creation of digital corporate graphic artworks and vectorization for print; • Creation of digital social graphics for holidays and events; • Development of mockups as required; • Creation and layout of e-books; • Design of corporate commercial presentation layouts as needed; • Video editing (a plus: experience with video production and AI-assisted content creation).

• Perform field design and planning for overhead and underground electric distribution projects (4 kV–35 kV). • Review and transfer field design notes into project drawings and material lists. • Create plan and profile design drawings using AutoCAD and GIS platforms. • Apply design standards and specifications for utility projects. • Compile complete design packages for construction, including data entry into systems such as NISC, NIS, Partner, Futura, AeGIS. • Conduct quality reviews of project deliverables. • Travel to project sites for line design and construction staking (Boerne-based position).

Role Description As part of Learning Services (LS), our Consulting and Experience Design (CXD) team is dedicated to transforming the learning journeys of individuals and organizations around the world. Join us in making a global impact. Key Responsibilities - Strategic Thinking and Business Acumen - Consider the comprehensive needs of the client (with a big-picture focus), such as long-term initiatives and the client’s ecosystem. - Apply business, industry, and organizational trends to consultations. - Provide input into bid/scope opportunities. - Client Engagement and Consulting - Build trusted relationships with clients, colleagues, and teams. - Lead strategic conversations and content analysis sessions with executive stakeholders and subject matter experts to confirm content, gather feedback, define design requirements, and assess client readiness. - Analyze new work to recommend performance-based, learner-centric, and innovative solutions that meet client goals within their constraints. - Design and present learning and evaluation strategies tied to the client’s key performance indicators (KPIs) and goals to drive business performance. - Evaluate client materials and recommend enhancements to learner experiences. - Identify client environment factors that could affect performance. - Triage feedback from internal and client reviews, facilitating the changes with junior designers. - Project and Team Leadership - Adhere to the project lifecycle, your role, and your financial responsibilities. - Lead design efforts, collaborating among cross-functional teams, setting the vision for the project and guiding junior designers. - Collaborate to determine team responsibilities and coordinate with internal resources, such as visual design, software development, or account management, to ensure alignment. - Anticipate and mitigate risks to the project’s success. - Lead retrospective sessions to share lessons learned and best practices from the project. - Provide consultative oversight and leadership for design process improvements. - Learning Experience Design - Create learner personas. - Create learner journeys and other visuals or stories to help clients understand your solution recommendations. - Design with creativity and innovation for various modalities, audiences, and evaluation strategies. - Graphically share your ideas and vision to gain client buy-in. - Draft high-quality, client-ready deliverables (such as outline, detailed designs, storyboards, facilitator or participant materials, scripts, and on-the-job materials) that meet design, timeline, scope, and budget expectations. - Review designers’ deliverables for consistency, design integrity, and alignment with the objectives. - Work with quality assurance to meet editorial, functional, and accessibility standards. - Professional Development and Knowledge Sharing - Demonstrate curiosity, synthesize information, and apply current instructional design theory, best practices, and industry standards. - Share expertise with colleagues within and outside the business unit. - Participate in initiatives to grow the design team’s capabilities. - Present during regional or global meetings, events, or training. - Operational Excellence - Use appropriate tools and software effectively. - Maintain accurate documentation using the project’s file management conventions. - Effectively manage multiple priorities and projects, raising conflicts as needed. - Work, learn, and communicate effectively in a remote environment. Qualifications - A bachelor’s or master’s degree, preferably in fields such as mass communication, journalism, English, technical writing, or another relevant field, or any other field. - 8 to 10 years of experience in commercial instructional design. - Certifications in instructional design or Modern Learning Design will be an added advantage. Skills - Creating learner-centric designs - Adhering to adult learning principles - Thinking strategically with a big-picture perspective - Using production (such as Microsoft Office), collaboration, and authoring tools - Supporting a client-vendor environment - Learning independently and demonstrating self-motivation - Providing excellent customer service - Exhibiting clear and direct written and verbal communication skills - Leveraging time management skills, displaying organizational skills, and executing project management skills - Displaying flexibility and tolerance for uncertainty - Applying accessibility best practices - Identifying and mitigating risks - Coaching junior designers - Giving and receiving feedback - Working with project teams, cross-functional teams, and leadership groups - Contributing to team decision making - Writing AI prompts and using AI responsibly Company Description GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

• Design Process: Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor. • Design Process: Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio. • Design Process: Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service. • Design Process: Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction. • Design Process: Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps. • Design Process: Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs. • Design Process: Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers. • Design Process: Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted. • Partnership and Collaboration: Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges. • Partnership and Collaboration: Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions. • Partnership and Collaboration: Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes. • Partnership and Collaboration: Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience. • Partnership and Collaboration: Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction. • Team Health and Mentorship: Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department. • Team Health and Mentorship: Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs. • Team Health and Mentorship: Deliver constructive critical design feedback to UX and service design peers. • Team Health and Mentorship: Serve has a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design. • Team Health and Mentorship: Contribute to the organization's credibility and thought leadership in design.