• Field Presence & Representation: Serve as the face of Exoticca through regular on-site visits to the client’s branch offices, ensuring our brand maintains a dominant and supportive presence. • Relationship Management: Build and nurture strong, trust-based relationships with the travel agents, turning them into dedicated advocates for Exoticca’s products. • Sales Growth & Conversion: Proactively identify sales opportunities within each location and implement strategies to boost booking volumes and conversion rates. • On-the-ground Sales Coaching: Conduct face-to-face training and motivational sessions for the client’s sales staff, equipping them with the product knowledge and "selling points" needed to close deals effectively. • Commercial Momentum: Ensure all Exoticca campaigns and portfolio updates are correctly implemented and prioritized across all visited locations. • Market Intelligence: Gather direct feedback from the front lines to provide Exoticca with real-time insights into market trends, competitor activity, and client needs. • Operational Support: Act as a hands-on problem solver for the client's teams, removing any barriers to sales and ensuring a flawless production process for every trip.

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) • Manage, escalate and follow-up of GDS issues and cases; • Dealing with negotiated rates and advanced refunds in GDS; • Working directly with our land suppliers for a pre & post-bookings requested. • Support customers in destination with emergency issues using different contact channels

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process). • Manage, escalate and follow-up of GDS issues and cases. • Dealing with negotiated rates and advanced refunds in GDS. • Working directly with our land suppliers for a pre & post-bookings requested.

• Ensure LIS implementation strategy meets the need of clients. • Work with laboratory staff and managers, IT teams, and solution vendors to support end-to-end implementation of LIS and LDX solutions, including requirements gathering, system design, testing, installation, and configuration. • Customize and integrate LIS platforms to meet laboratory workflows, quality assurance protocols, and regulatory requirements. • Support data migration, validation, and testing prior to go-live. • Support laboratories and collaborate with Data Modernization Initiate (DMI) teams to establish and maintain Electronic Test Order and Result (ETOR) and Electronic Laboratory Reporting (ELR) connections, ensuring accurate and timely data exchange. • Coordinate with LIS vendors and IT partners to ensure systems are configured for standards-based interoperability (e.g., HL7, FHIR, ASTM, LOINC). • Engage and coordinate with AUL leadership and members to share progress, identify challenges, and align implementation activities with regional coordination priorities. • Maintain LIS and LDX performance and ensure data integrity, uptime, and security. • Troubleshoot technical issues, coordinate with vendors or IT teams for resolution, and optimize system performance. • Develop backup, recovery, and version control procedures. • Train laboratory and IT personnel in LIS use, LDX, workflows, troubleshooting and best practices. • Adapt LIS deployments for environments with limited connectivity or intermittent power. • Collaborate with field teams to build scalable, resilient digital systems that enhance laboratory efficiency in low-resource contexts.