• Develop with clients a service delivery plan based on identified needs, available community resources, and the financial status of a client. • Direct clients to needed services and coordinate and monitor access to and delivery of quality services. • Weekly monitor and coordinate, through contact with a client and community resource service providers, to ensure optimal utilization of offered services and adequate provision of needed services. • Establish and maintain up-to-date client records including demographics, proof of status, care plan implementation, and evaluation of care. • Provide risk reduction education (i.e. safer sex education, and safer injection education) in order to prevent comorbidity risk and increased community viral load. • Assist in developing and maintaining a network referral system in the health care and social service community by becoming familiar with formal and informal services available to clients, reporting new services or changes in established services, and identifying gaps in available community services. • Connect clients to resources in order to access mental health, substance abuse, and other psychosocial needs. • Provide advocacy for clients as needed. • Conduct outreach and case-finding activities as needed to keep clients connected to care. • Input and maintain client-level in the designated data system. • Participate in bi-weekly multi-disciplinary case conference meetings.

• Provide 24/7 coverage for organ placement coordination, managing donor organ offers through post-transplant recipient phases • Communicate and collaborate effectively with transplant centers, surgeons, and donor organizations • Adhere to OPTN policies and ensure compliance with transplant regulations • Accurately review donor and recipient charts and facilitate real-time documentation of accepted cases • Ensure seamless coordination of transplant logistics, utilizing standard templates and workflows • Engage in quality improvement initiatives and contribute to team education

• Perform on-site diagnostics, repairs, and preventative maintenance • Handle breakdowns, service calls, and scheduled work at customer locations • Work on engines, brakes, suspension, electrical, emissions systems, and more • Communicate clearly with dispatch and customers to complete jobs efficiently • Document work accurately via our service system

• Place calls to existing stockholders to provide assistance • Answer questions and offer voting services for Annual/Special Shareholder Meetings • Participate in computer-based training