• Provide operations and administrative management support to enable senior staff to provide timely responses to tasks and requests from internal offices and external agencies and manage work tasks internal to the office. • Review and/or edit the daily calendars of senior staff to facilitate efficient and effective schedule planning. • Manage SharePoint portal tools, and other planning tools in accordance with Standard Operating Procedures and guidance provided. • Track and update taskers assigned. • Prepare read-ahead and briefing materials, support and schedule meetings, schedule conference rooms, schedule and support teleconferences and video teleconferences and other administrative support tasks as directed. • Coordinate and host meetings on MS TEAMS, VTC and phone bridges. • Coordinate regularly with staff performing similar functions at other offices and/or locations. • Perform other duties assigned which enhance the operations and administrative functions. • Managing the Organizational Inspection Program across the Center along with the Managers Internal Controls Program both of which require monitoring, consolidating information, responding to requests and coordinating with our higher headquarters.

• Develop with clients a service delivery plan based on identified needs, available community resources, and the financial status of a client. • Direct clients to needed services and coordinate and monitor access to and delivery of quality services. • Weekly monitor and coordinate, through contact with a client and community resource service providers, to ensure optimal utilization of offered services and adequate provision of needed services. • Establish and maintain up-to-date client records including demographics, proof of status, care plan implementation, and evaluation of care. • Provide risk reduction education (i.e. safer sex education, and safer injection education) in order to prevent comorbidity risk and increased community viral load. • Assist in developing and maintaining a network referral system in the health care and social service community by becoming familiar with formal and informal services available to clients, reporting new services or changes in established services, and identifying gaps in available community services. • Connect clients to resources in order to access mental health, substance abuse, and other psychosocial needs. • Provide advocacy for clients as needed. • Conduct outreach and case-finding activities as needed to keep clients connected to care. • Input and maintain client-level in the designated data system. • Participate in bi-weekly multi-disciplinary case conference meetings.

• Provide 24/7 coverage for organ placement coordination, managing donor organ offers through post-transplant recipient phases • Communicate and collaborate effectively with transplant centers, surgeons, and donor organizations • Adhere to OPTN policies and ensure compliance with transplant regulations • Accurately review donor and recipient charts and facilitate real-time documentation of accepted cases • Ensure seamless coordination of transplant logistics, utilizing standard templates and workflows • Engage in quality improvement initiatives and contribute to team education

• Perform on-site diagnostics, repairs, and preventative maintenance • Handle breakdowns, service calls, and scheduled work at customer locations • Work on engines, brakes, suspension, electrical, emissions systems, and more • Communicate clearly with dispatch and customers to complete jobs efficiently • Document work accurately via our service system