• Delivers medical, clinical and scientific advisory expertise in clinical research studies and post marketing programs (RWI). • Signal detection and aggregated reporting. • Provides medical, scientific and therapeutic expertise on pharmacovigilance services. • Participates in all aspects of the Medical Safety activities as per scope of work. • Perform medical review and clarification of trial-related Adverse Events (AEs) and post-marketing adverse drug reactions (ADRs) including narrative content, queries, coding, expectedness, seriousness, causality and company summary. • Compose, edit and medically review Analyses of Similar Events (AOSE) for expedited cases as appropriate based on regulatory requirements. • Serve as an internal consultant to pharmacovigilance case processing teams on projects being supported. • Provide aggregate reviews of safety information, including clinical data, to maintain oversight of a product’s safety profile. • Represent safety and clinical data review findings during client meetings. • Provide medical review and edits of safety reports or other benefit-risk assessments.

• Perform a variety of patient registration, scheduling, and insurance verification duties • Answer phone calls from patients with professionalism and efficiency • Schedule, change, and update patient appointments • Interview patients for demographic information, evaluate eligibility, and collect co-pays • Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements • Request, track, and obtain pre-authorization from insurance carriers • Process insurance authorizations and update patient records • Research referrals to deny or approve based on information obtained • Clearly document all communications and contacts with providers and personnel

• Oversee assigned accounts on a regular basis, monitoring for unresolved debts • Investigate assigned accounts to determine if there’s a long-term issue • Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed • Develop repayment plans that quickly and efficiently resolve outstanding debt • Respond to inquiries in a timely and professional manner, resolving any billing or collection issues • Process payments and, if applicable, refunds • Regularly update account status records for assigned accounts • Review [daily/monthly] reports on collection progress

• Conducting and documenting comprehensive assessments of patients' physical, cognitive, and psychosocial needs upon admission and during care as required for specialty area. • Developing individualised care plans based on patients' assessment data, treatment goals, and preferences, collaborating with patients, their families, and interdisciplinary healthcare team members to create holistic care plans. • Administering medications safely and accurately according to physician orders and institutional protocols and monitor patients for adverse reactions or side effects and take appropriate action as needed. • Evaluating patients' progress toward goals and modifying care plans as necessary to promote optimal outcomes. • Collaborating and communicating effectively with members of the healthcare team to coordinate patient care and ensure continuity of care. • Communicating patient information, changes in condition, and care plans clearly and concisely during handoffs and shift changes and refer when required. • Understanding of patient safety and quality education and delivery of services in accordance with the National Patient Safety and Quality Standards, Work Health & Safety Act, and Ministry of Health risk management frameworks