• Own and grow your portfolio • You will work on - Prioritising your time across a broad portfolio based on value, risk and opportunity. - Building account plans that connect client goals to practical revenue opportunities. - Running structured QBRs that are commercially focused. - Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. - Keeping CRM records, next steps and opportunities accurate and up to date. • Own renewals and reduce churn • You will work on - Managing renewals across your portfolio and identifying risks early. - Using client feedback, usage data and commercial judgement to understand account health. - Holding commercial conversations around value, performance, contract terms and next steps. - Working with internal teams to resolve blockers that may affect retention. - Building practical plans to reduce churn and improve client outcomes. • Help clients get more from Gocertify • You will work on - Helping clients connect their goals to practical campaign recommendations. - Supporting clients to launch, improve or expand targeted discount campaigns. - Identifying where adoption is low and building practical plans to address it. - Running early check-ins after launch to make sure clients are set up for success. - Spotting friction in the client experience and helping remove it. • Bring insight back into the business • You will work on - Sharing client feedback with Sales, Product and Partnerships. - Flagging common challenges, requests and growth blockers. - Helping the team understand which client segments, use cases or campaigns are creating the most value. - Contributing ideas that improve our product, positioning and account management approach. - Helping build the processes and playbooks that make Client Success more consistent as we grow.

• Manage and develop an assigned sales territory in the field • Provide in-person consulting to customers from corporate enterprises, mid-market (SMEs) and the public sector • Collaborate with the assigned inside sales team to form a dedicated territory team and jointly take responsibility for your region • Manage the full sales cycle from customer development and appointment/offer coordination to systematic handling of sales opportunities • Tender Response additionally supports you with tendering, quotation and procurement-related processes • Advise a variety of stakeholders such as executive management, IT, HR, marketing, facilities, school leadership and administration • Capture requirements and develop appropriate solution concepts • Maintain CRM, sales pipeline and visit documentation • Expand existing customer relationships and identify new and additional sales potentials

• Ganzheitliche Betreuung und Weiterentwicklung von Healthcare Marken im Bereich Amazon und Versandapotheken. • Verantwortung für Content-Optimierung (Produktdetailseiten, A+ / Premium A+, Brand Story, Brand Store) zur Maximierung von Sichtbarkeit und Conversion. • Planung und Umsetzung von Retail-Media-Strategien (Sponsored Ads, DSP, CTV) in enger Abstimmung mit unseren Advertising-Spezialisten. • Datenbasierte Analyse von Markt- und Wettbewerbsumfeldern , Identifikation von Wachstumspotenzialen und Ableitung konkreter Maßnahmen. • Enge Zusammenarbeit mit Kunden sowie internen Teams (Content, Advertising, BI), um maßgeschneiderte Lösungen für die jeweiligen Marken zu entwickeln. • Management von regelmäßigen Reportings und Handlungsempfehlungen für unsere Partner zur Steuerung von Umsatz, Profitabilität und Markenperformance. • Aktive Mitgestaltung von Strategien zur Positionierung von Marken in Versandapotheken und auf Amazon.

• Support and further develop existing clients in the Amazon and online pharmacy (mail-order pharmacy) sector • Assist in implementing retail media strategies, including campaign briefings, monitoring & reporting • Work closely with Advertising, Content, Operations and BI teams • Contribute to the development of growth initiatives (e.g., cross-sell / upsell ideas) • Manage timelines and prepare client meetings • Participate in internal knowledge sessions, project reviews & industry updates