Retailer-first verification tools for targeting closed user groups and white-label offers pages.
Senior CSM / Account Manager
Location
United Kingdom
Posted
19 hours ago
Salary
£55K - £60K / year
Seniority
Senior
Job Description
Senior CSM / Account Manager
gocertify • Your brand. Your offers. Your data 🤝
• Own and grow your portfolio • You will work on - Prioritising your time across a broad portfolio based on value, risk and opportunity. - Building account plans that connect client goals to practical revenue opportunities. - Running structured QBRs that are commercially focused. - Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. - Keeping CRM records, next steps and opportunities accurate and up to date. • Own renewals and reduce churn • You will work on - Managing renewals across your portfolio and identifying risks early. - Using client feedback, usage data and commercial judgement to understand account health. - Holding commercial conversations around value, performance, contract terms and next steps. - Working with internal teams to resolve blockers that may affect retention. - Building practical plans to reduce churn and improve client outcomes. • Help clients get more from Gocertify • You will work on - Helping clients connect their goals to practical campaign recommendations. - Supporting clients to launch, improve or expand targeted discount campaigns. - Identifying where adoption is low and building practical plans to address it. - Running early check-ins after launch to make sure clients are set up for success. - Spotting friction in the client experience and helping remove it. • Bring insight back into the business • You will work on - Sharing client feedback with Sales, Product and Partnerships. - Flagging common challenges, requests and growth blockers. - Helping the team understand which client segments, use cases or campaigns are creating the most value. - Contributing ideas that improve our product, positioning and account management approach. - Helping build the processes and playbooks that make Client Success more consistent as we grow.
Job Requirements
- Strong relationship-building skills, with excellent written and verbal communication.
- Experience managing a portfolio of client relationships where commercial outcomes - growth, renewal, expansion - were part of your remit
- A track record of identifying and progressing commercial opportunities, not just maintaining relationships
- A data-informed approach to identifying client risks, problems and opportunities.
- Excel in commercial conversations - talking about value, performance, contract terms and next steps
- Strong prioritisation skills - you know how to triage a large account list and focus on where the value is
- Confidence with CRM data and a disciplined approach to tracking activity and pipeline
- Clear written and verbal communication with clients and internal teams
- A bias towards action and ownership - you follow up, you move things forward, you do not wait to be chased
- Comfort working in a fast-moving, lightly structured environment where not every process exists yet
- Knowledge of retail, e-commerce, affiliate or marketing landscapes is a bonus
Benefits
- Salary: £55,000 - £60,000; OTE up to £80,000
- Meaningful EMI share options - we’re profitable already!
- 25 days annual leave + UK bank holidays
- Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents
- Enhanced sick pay
- Work-from-home budget
- Macbook or equivalent laptop
- Flexible remote work in many countries around our core hours, 10am-4pm UK
- Unlimited access to coworking spaces in 48+ countries through Hubble
- Access to incredible Gocertify offers
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