• Oversee day-to-day intake operations, ensuring accurate and timely processing of all incoming prescriptions. • Receive and review prescriptions for completeness, coverage criteria, and documentation requirements. • Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines. • Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules. • Proactively follow up with provider offices when documentation or required clinical information is missing. • Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship. • Develop and implement intake SOPs, workflows, quality controls, and escalation pathways. • Ensure compliance with HIPAA, payer requirements, and internal data security standards. • Monitor intake Key Performance Indicators (KPIs) • Train, mentor, and support intake team members as the function scales. • Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously improve intake performance and patient experience.

• The Projects Coordinator will coordinators various projects revolving around Property Management with a focus in Maintenance Coordination. • Communicate directly with tenants, vendors, Clients and Management. • Respond to tenants through the company portal, communicate with vendors to schedule maintenance requests. • Follow up at the start of and the completion of service requests, and communicate directly with Management. • Problem solve, take initiative, and take pride in owning projects from start to finish.

• Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership. • Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener. • Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc. • Coordinating and managing work orders with vendors and tenants. • Comfortable using new technology software and a strong ability to learn different technology platforms. • Update the status of repairs in Property Management Software. • Answer all emails and acknowledge requests within 24 hours. • Take initiative to problem solve when needed.

• Conduct independent, evidence-based file reviews. • Review medical records, audiology evaluations, and related documentation in alignment with clinical guidelines. • Provide objective, high-quality reports within turnaround timelines. • Maintain compliance with URAC, HIPAA, and internal quality standards. • Collaborate with our quality and operations teams as needed to ensure timely case completion.