Regional Service Manager
Location
New Hampshire
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Regional Service Manager
Electrolux Group
• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery • Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards • Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost • Ensure adequate service capacity to meet demand through workforce planning and provider network management • Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight • Resolve complex customer and service provider issues, ensuring timely and effective resolution • Audit service claims and provider performance to ensure compliance with company policies and standards • Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience • Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness • Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage • Represent Electrolux at customer, partner, and industry engagements within the region • Lead special projects such as product reworks, service investigations, and process improvements
Job Requirements
- Bachelor’s degree in Business, Operations, or related field, or equivalent experience
- 7–10 years of experience in appliance service or field service operations
- 3+ years of experience in service management or leading field service teams
- Experience managing third‑party service providers and contractor networks
- Strong understanding of service operations, including scheduling, routing, and performance management
- Proven ability to manage KPIs, drive operational improvements, and control costs
- Strong communication, relationship management, and problem‑solving skills
- Proficiency with Microsoft Office and mobile/service management tools
Benefits
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution
- Discounted products
- EAP upon hire
- Tuition reimbursement after 12 months of service
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