Sleek logo
Sleek

One-stop-shop for entrepreneurs to start & grow their business in Australia, Hong Kong, Singapore and the UK.

Lifecycle Engagement Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishBigQuerySQLTableau

Job Description

Lifecycle Engagement Specialist

Sleek

• Drive growth in new customer acquisition and customer retention by owning the segmentation, content, and engagement strategy across the customer lifecycle. • Boost Lead Conversion: Drive an incremental +15% increase on the conversion rate of nurtured leads. • Expand Upsell Pipeline: Generate $500k of qualified upsell deal pipeline for the Customer Success team. • Secure Customer Retention: Reduce unresponsive clients at the time of renewal by 30% while maintaining or exceeding global baselines (42% Open Rate and 5% CTR). • Advanced Lifecycle Segmentation: Build and go live with clear persona segmentation logic in HubSpot covering both pre-customer and post-customer journey stages, complete with Next Best Action mapping. • Establish Scalable Experimentation: Fully document and deploy a "test-optimize-deploy" framework as the default team operating mode, backed by trackable dashboards and performance cadences.

Job Requirements

  • Minimum of 3 to 7 years of experience as a CRM or Lifecycle Specialist, in a role carrying conversion, retention, or engagement targets with cross-functional and customer-facing collaboration abilities.
  • Deep, Hands-on HubSpot Expertise: 1–2 years of intensive, everyday experience independently building automated workflows, segmenting lists, managing sequences, and configuring custom properties (Salesforce-only experience is a red flag).
  • Practical AI Optimization: Demonstrated experience utilizing AI tools (e.g., Claude, ChatGPT) to scale efficiency—such as generating high-volume copy variations or targeted messaging variations across multiple segments.
  • Obsession with Outcomes over Output: A proven track record of measuring campaign success with hard metrics (Open Rates, CTRs, revenue pipeline, CVR) rather than just creative volume.
  • Fast-Paced Startup Resilience: Previous experience navigating a fast-paced tech startup or entrepreneurial setup where processes are not always heavily documented.
  • Industry Context: Background in B2B SaaS, fintech, professional services, subscription models, or e-commerce with a heavy CRM motion.
  • Experience with BigQuery/SQL, Tableau, or utilizing AI for visual and video content creation would be a bonus.

Benefits

  • Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
  • Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
  • Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
  • Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
  • Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.

Related Categories

Related Job Pages

More General Jobs

Creditstar Group AS logo

Independent Board Member

Creditstar Group AS

Creditstar is an International consumer finance company.

General1 day ago
Full TimeRemoteTeam 51-200Since 2006H1B No Sponsor

• Provide independent oversight, challenge, and strategic guidance to management and fellow Board Members. • Active role in overseeing strategy, financial performance, governance, risk management, regulatory compliance, and customer protection.

Sweden
General1 day ago
Full TimeRemoteTeam 501-1,000Since 2009H1B No Sponsor

**What You'll Do** **Methodology & Intellectual Property** - Design and own the delivery methodology end-to-end: value discovery frameworks, automation blueprinting, outcome measurement, and delivery governance - Define the model for identifying, designing, and deploying AI agents as a digital workforce inside customer environments — built on the M-Files platform - Develop the toolkits, templates, and repeatable assets that enable the methodology to scale across a distributed delivery team - Establish quality standards and a continuous improvement loop based on field experience **Business & Investment Planning** - Build the multi-year business case for the practice: addressable market sizing, revenue model, margin targets, and investment requirements - Develop the resourcing strategy — defining the capability profile, headcount plan, and talent sourcing approach (internal reskilling vs. external recruitment) - Evaluate build vs. buy vs. partner options; identify and assess potential acquisition targets that would accelerate capability or market access - Present recommendations to senior leadership and, where relevant, to the board **Go-to-Market & Partnerships** - Define the go-to-market motion: how the practice is packaged, priced, and positioned alongside the M-Files platform - Develop partnership and channel models that extend delivery capacity without proportional headcount growth - Work with Sales leadership to embed advisory services into the enterprise sales motion and develop reference customers **Practice Leadership** - Recruit, onboard, and develop the initial cohort of internal practitioners - Define the career path, competency framework, and performance model for the practice - Personally lead select high-value engagements to validate the methodology and build customer proof points

United States
M-Files logo

Senior Systems Specialist

M-Files

The Smarter Way to Work.

General1 day ago
Full TimeRemoteTeam 501-1,000Since 2009H1B No Sponsor

• Work closely with your team in both national and international customer projects • Share your knowledge and sparring with your colleagues • Consult with direct customers and M-Files partners in M-Files projects • Support customers in developing their business processes with the use of our product • Define business requirements with the customer and plan a system design with ascertained requirements • Ensure a high customer value throughout the solution's lifecycle • Participate in the continuous development of implementation practices

United Kingdom
Part TimeRemoteTeam ,H1B No Sponsor

• If you’re motivated, coachable, and ready to take control of your future, this might be the opportunity you’ve been searching for. • Work from Home with the Capistrano Agency - Earn Big, Live Free • This is a 1099, commission-only position. Your income is based on performance, not an hourly wage or salary.

Worldwide