• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met. • Coordinates resolution of service orders and customer service issues. • Manages live dispatch as well as GPS and MAS data input. • Supervises processing of all paperwork, including billing backlog. • Communicates and enforces company policies and procedures and develops and implements safety briefings. • Coordinates container tracking, container placement, and driver safety. • Compiles and analyzes maintenance reports. • Coordinates schedules and monitors performance of staff, and arranges for training as needed. • Oversees personnel needs of the department including coaching, training, and evaluating employee performance.

• Under the direction of the Manager or Senior Manager, play a vital role in delivering quality solutions to hospital partners across the country. • Apply specialized, clinical knowledge of hospital partners to categorize, code, summarize, interpret and calculate registry/case information from nuanced patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; troubleshoot technical issues with a focus on solutions. • Keep up to date on mandated regulatory/publicly reported data requirements specified by federal, state, payer, and other agencies.

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records. • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.

• Apply specialized, clinical knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records • Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold. • Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner. • Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions. • Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes. • Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies. • Any or other additional responsibilities as assigned.