Dispatch Supervisor – Commercial/Residential

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

Maryland

Posted

1 day ago

Salary

$59.5K - $72.5K / year

Seniority

Senior

High School4 yrs expEnglish

Job Description

Dispatch Supervisor – Commercial/Residential

WM

• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met. • Coordinates resolution of service orders and customer service issues. • Manages live dispatch as well as GPS and MAS data input. • Supervises processing of all paperwork, including billing backlog. • Communicates and enforces company policies and procedures and develops and implements safety briefings. • Coordinates container tracking, container placement, and driver safety. • Compiles and analyzes maintenance reports. • Coordinates schedules and monitors performance of staff, and arranges for training as needed. • Oversees personnel needs of the department including coaching, training, and evaluating employee performance.

Job Requirements

  • High School Diploma or G.E.D. (accredited)
  • 4 years of previous experience (in addition to education requirements)
  • Previous dispatching and driver management and general supervisory experience

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • stock purchase plan
  • company matching on a 401(k)
  • paid vacation
  • holidays
  • personal days

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