Dispatch Supervisor – Commercial/Residential
Location
Maryland
Posted
1 day ago
Salary
$59.5K - $72.5K / year
Seniority
Senior
Job Description
Dispatch Supervisor – Commercial/Residential
WM
• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met. • Coordinates resolution of service orders and customer service issues. • Manages live dispatch as well as GPS and MAS data input. • Supervises processing of all paperwork, including billing backlog. • Communicates and enforces company policies and procedures and develops and implements safety briefings. • Coordinates container tracking, container placement, and driver safety. • Compiles and analyzes maintenance reports. • Coordinates schedules and monitors performance of staff, and arranges for training as needed. • Oversees personnel needs of the department including coaching, training, and evaluating employee performance.
Job Requirements
- High School Diploma or G.E.D. (accredited)
- 4 years of previous experience (in addition to education requirements)
- Previous dispatching and driver management and general supervisory experience
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days
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