Role Description We are seeking a Junior Middle Office/ Back Office Specialist to support daily trading operations, client onboarding, and operational processes. This role is ideal for candidates with prior FX & CFDs brokerage experience who are looking to further develop their careers in a fast-paced financial environment. - Monitor and support daily trade operations across trading platforms. - Investigate trade execution, account discrepancies, and operational issues. - Manage client account setup, onboarding, and CRM updates. - Handle operational inquiries from clients and internal stakeholders. - Generate operational reports and perform data verification. - Support rebate processing, IB account maintenance, and account administration. - Escalate complex trading, platform, or system-related issues. - Ensure compliance with internal policies, procedures, and SLAs. Qualifications - Fluent in Mandarin and English is mandatory. - Minimum 1-2 year of experience in an FX & CFDs brokerage environment. - Experience in Middle Office, Operations, Trade Support, Dealer Support, or Client Operations is a strong advantage. - Familiarity with MT4, MT5 platforms and C-trader. - Strong analytical, problem-solving, and communication skills. - Detail-oriented with the ability to work in a fast-paced environment. - Willing to work in rotational shifts. Benefits - Competitive salary and benefits package. - 100% Work-From-Home arrangement. - Career growth opportunities within a global organization. - Exposure to international financial markets and trading operations. - Comprehensive training and supportive team environment.

Role Description Get ready to Own professionalization as a Regulatory Affair & Customer Service Specialist at Nutreco, an SHV company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this transformational role and Own your playbook, Own your impact and Own your career growth. Qualifications - MSc in life sciences (e.g. veterinary medicine, animal production or nutrition) or J.D. in law combined with adequate technical knowledge. - Knowledge of feed, food, environmental and veterinary legislation; focus on ‘registration’. - Capable of integrating regulatory, IP, R&D, operation, quality and marketing. - Understanding the role of regulatory in innovation. - Understanding the animal feed & livestock sector and relevant stakeholders. - Expertise in feed, food and veterinary legislation, and product registration. - Strong analytical skills and communication skills. - Cultural awareness. - Languages: fluent English and Japanese, both verbal and written. - This position requires Japanese language with native level. Requirements - Education: Bachelor's Degree or Equivalent Level. - Experience: < 5 years. - Regulatory Content: Medium - Basic understanding of feed, food, veterinary and/or environmental legislation. - Regulatory Process: Medium - Basic understanding of regulatory processes, internal & external. - Managerial Guidance: Subject to managerial control of customer service supervisor and the regional Quality & Regulatory manager. - Network: Limited internal / external network. Benefits - Full-time position, 40 hours per week at Fukuoka HQ office in Hakata, Fukuoka-city or Tokyo (100% Work From Home, visit office in Fukuoka may be required if documents are required to be signed or collected). - Opportunity to grow professionally, work flexible hours and a lot of room to grow both personally and professionally. - Attractive salary based on skills and experience plus paid holiday allowance, covered with full social security and also will be eligible for 401K defined pension program.

Role Description SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. What You'll Do - Provide support via phone, email, and chat - Resolve cancellation requests with tailored solutions - Assist clients based on needs - Manage scheduling and case tracking Qualifications - Experience in retention, customer service, or call center roles - Strong negotiation and problem-solving skills - Ability to de-escalate and retain dissatisfied customers - Comfortable handling high call volume - Reliable internet and distraction-free workspace Benefits - Health, Dental, Vision, Disability, and Life Insurance - Paid Time Off - 401(k) Match - Employee Assistance Program

• Lead & Develop Teams: Supervise team leads and representatives across Retention, Collections, and Escalations. Provide regular coaching, performance feedback, and development support. • Drive Operational Excellence: Identify trends, roadblocks, and process gaps. Partner cross-functionally to advocate for solutions that improve customer outcomes and internal efficiency. • Support Escalations: Oversee the escalations queue, ensuring prompt, professional responses to high-priority issues, including complaints submitted to all channels. • Ensure High-Quality Interactions: Set the standard for empathetic, solution-driven customer service. Ensure teams are resolving full customer concerns, not just closing cases. • Collaborate Cross-Functionally: Work closely with Billing Operations, Legal, Product, and Customer Experience (including Vendor Manager) teams to align priorities, share customer insights, and resolve complex issues. • Analyze & Report Performance: Monitor key KPIs and QA scores across all three functions. Use data to drive accountability, report on progress, and propose improvements. • Contribute to Strategy: Work with department leadership to shape long-term strategy for retention, collections, and escalation management.