• As a Deployment Specialist, you will provide on-site and remote professional services to Genetec clients and partners. • You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec customers located in North America. • Perform installation, auditing, assessment, maintenance, and support of Genetec systems at customer sites. • Serve as the primary technical point of contact, on-site and remotely, for key projects with Genetec partners. • Develop and maintain strong relationships with new and existing customers. • Accurately document all activities and issues encountered in Genetec systems. • Ensure timely escalation of critical customer-related issues through the appropriate channels. • Provide functional requirements based on customer feedback to facilitate product improvement. • Offer an open forum for questions regarding strategic plans, best practices, and guidance on updates, specific concerns, and ad hoc advice for software implementation, integration, and training, as well as change requests.

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff • Update existing training material to reflect changes in new product releases • Create training presentations, manuals, course outlines, and digital references • Contribute to improve training documentation and tools • Maintain a current, in-depth knowledge of Genetec’s products and functionality • Participate in classroom setup, lab and exam grading, and course question follow-up • Facilitate instructor-led technical courses using servers, clients, networks, and devices • Facilitate online instructor-led courses using a cloud-based virtual environment and LMS • Communicate course feedback to internal teams for process and product improvement • Effectively convey technical understanding to different audiences, from users to administrators

• Service, repair, install, and maintain commercial HVAC/R systems • Diagnose and identify repair/replacement needs • Perform work efficiently within company and industry standards • Maintain clean job sites and vehicles • Communicate professionally with clients and team members

• Service, diagnose, repair, install, and maintain commercial HVAC/R systems • Identify system failures and recommend repair or replacement • Perform work efficiently and in compliance with industry, safety, and company standards • Maintain clean and organized work areas, company vehicle, and service documentation • Communicate clearly and professionally with customers, dispatch, and team members • Travel as required throughout FL.