Genetec Inc. is a leading provider of business intelligence technology, public safety, and physical security for clients. The company develops open-platform clo
Deployment Specialist
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Deployment Specialist
Genetec Inc.
• As a Deployment Specialist, you will provide on-site and remote professional services to Genetec clients and partners. • You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec customers located in North America. • Perform installation, auditing, assessment, maintenance, and support of Genetec systems at customer sites. • Serve as the primary technical point of contact, on-site and remotely, for key projects with Genetec partners. • Develop and maintain strong relationships with new and existing customers. • Accurately document all activities and issues encountered in Genetec systems. • Ensure timely escalation of critical customer-related issues through the appropriate channels. • Provide functional requirements based on customer feedback to facilitate product improvement. • Offer an open forum for questions regarding strategic plans, best practices, and guidance on updates, specific concerns, and ad hoc advice for software implementation, integration, and training, as well as change requests.
Job Requirements
- Strong analytical and problem-solving skills (attention to detail).
- Ability to work independently and as part of a team.
- Ability to listen and adapt to different personalities and situations.
- Comfortable engaging with key stakeholders at enterprise accounts in sensitive situations.
- Good organizational and time-management skills.
- Ability to work in a fast-paced technical environment.
- Valid driver's license and passport.
- Fluency in French and English, both written and spoken (this role requires interactions with our international colleagues and clients).
- Deployment and troubleshooting of security systems such as: video surveillance systems (VMS, IP cameras and encoders, video analytics, etc.) and access control systems (software configuration, readers, controllers, wiring, etc.).
- Strong knowledge of administration and troubleshooting of Windows operating systems and services (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
- Excellent understanding of networking principles and IP protocols.
- Experience configuring and troubleshooting network equipment (switches, routers, etc.).
- Understanding of network storage concepts and best practices (SAN, NAS, iSCSI).
- Skills in querying and managing databases.
- Understanding of server virtualization concepts.
- Experience with encryption and certificates.
- Experience with PowerShell is an asset.
Benefits
- Competitive compensation package.
- Training expense reimbursement program.
- Work–life balance supported by a flexible work schedule.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Experienced HVAC/R Technician – Commercial
Total Comfort GroupProviding multi-solution, electrical, and HVAC/R services from coast to coast.
• Service, repair, install, and maintain commercial HVAC/R systems • Diagnose and identify repair/replacement needs • Perform work efficiently within company and industry standards • Maintain clean job sites and vehicles • Communicate professionally with clients and team members
Commercial HVAC/R Technician
Total Comfort GroupProviding multi-solution, electrical, and HVAC/R services from coast to coast.
• Service, diagnose, repair, install, and maintain commercial HVAC/R systems • Identify system failures and recommend repair or replacement • Perform work efficiently and in compliance with industry, safety, and company standards • Maintain clean and organized work areas, company vehicle, and service documentation • Communicate clearly and professionally with customers, dispatch, and team members • Travel as required throughout FL.
Commercial HVAC Technician
Total Comfort GroupProviding multi-solution, electrical, and HVAC/R services from coast to coast.
• Service, diagnose, repair, install, and maintain commercial HVAC/R systems • Identify system failures and recommend repair or replacement • Perform work efficiently and in compliance with industry, safety, and company standards • Maintain clean and organized work areas, company vehicle, and service documentation • Communicate clearly and professionally with customers, dispatch, and team members • Travel as required throughout NY, CT, and MA
• Provide quality service by identifying customers’ needs • Research and respond to customer inquiries. • Process payments, orders, plan changes, etc (varies by client) • Handle high volumes of incoming customer calls. • Attend Job enhancement sessions when required; regular upskill training offered • Must meet monthly performance target set by client • Must be able to perform other duties as required.
