Genetec Inc. is a leading provider of business intelligence technology, public safety, and physical security for clients. The company develops open-platform clo
Technical Trainer
Location
Illinois
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Technical Trainer
Genetec Inc.
• Deliver technical training to Genetec customers, resellers, distributors, and internal staff • Update existing training material to reflect changes in new product releases • Create training presentations, manuals, course outlines, and digital references • Contribute to improve training documentation and tools • Maintain a current, in-depth knowledge of Genetec’s products and functionality • Participate in classroom setup, lab and exam grading, and course question follow-up • Facilitate instructor-led technical courses using servers, clients, networks, and devices • Facilitate online instructor-led courses using a cloud-based virtual environment and LMS • Communicate course feedback to internal teams for process and product improvement • Effectively convey technical understanding to different audiences, from users to administrators
Job Requirements
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
- 2+ years of experience delivering technical training, preferably software training
- Willing and able to travel to deliver training up to 75% of the time
- Possess exceptional presentation and presentation skills
- Proficient verbal and written communication in English, additional languages an asset
- Excellent knowledge of Windows operating systems and virtual machines
- Excellent knowledge of networking principles and IP configuration
- Experience with database concepts and client-server environments
- Experience with technical troubleshooting methods
- Experience with physical access control systems
- Experience with video management systems
- Experience with online training delivery, e-learning, and LMS platforms, an asset
- Experience with cloud-based technology and cybersecurity concepts, an asset
Benefits
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
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