National Programme Lead – Patient Advice, Liaison and Support Services
Location
United Kingdom
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
National Programme Lead – Patient Advice, Liaison and Support Services
Priory
• Provide strategic oversight and assurance of Navigate delivery across all Priory hospitals across the United Kingdom • Manage the contracting of our procured partners in the delivery of Navigate services • Identify emerging themes, risks and gaps through data, feedback and intelligence • Escalate concerns appropriately through established governance routes • Offer expert guidance, constructive challenge and targeted support to services • Strengthen local accountability while maintaining national consistency • Work in partnership with service users and Lived Experience Partners to ensure the model remains authentic, relevant and responsive
Job Requirements
- Strong understanding of patient experience, advice, advocacy and support models within health and social care
- Experience leading change and implementing new services within complex organisations
- Experience collaborating across multiple teams and/or delivery partners including management of contracts, relationships and performance, and aligning partner delivery with quality and patient experience priorities
- Working knowledge of the Mental Health Act and Mental Capacity Act, including practical application and awareness of current developments
- Knowledge of safeguarding requirements, regulatory frameworks and quality governance systems
- A track record of enabling and supporting teams to deliver locally owned activity
- Experience of working in partnership with people with lived experience
- The ability to interpret data and qualitative intelligence to inform improvement and assurance
- Be comfortable in a highly autonomous role for which will evolve and develop as the service is established and matures.
Benefits
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- ‘Cash for Colleagues’ – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
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