Role Description Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset. - Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation - Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) - Design the migration approach — clone-based lift, upgrade alignment, or phased rollout - Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity - Audit and remediate custom scripts, flows, and integrations pre-migration - Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes - Execute UAT support, regression testing, and hypercare post-go-live - Produce migration runbooks, risk registers, and cutover plans Qualifications - 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud) - Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths - Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS) - Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer) - Integration experience: REST, SOAP, LDAP, SSO/SAML - Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules Requirements - CSA or CIS certification - Experience with ServiceNow Health Scan and ATF (Automated Test Framework) - Prior work in KSA/GCC enterprise environments

Role Description Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation. - Develops technology/implementation design documentation. - Provides estimates for design, build, test, and implementation tasks. - Undertakes regular build/testing of code and contributes to peer code reviews. - Assists with updates to implementation specification/implementation documentation. - Works with agile champions and release train engineers to prepare configurations for production. - Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy. - Provides inputs to product owners with recommendations to drive towards clean design and shared success. - Participate in a scrum ceremony and use agile principles and tools including Rally. Company Description

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities. • Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform. • Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements. • Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization. • Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards. • Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

• Create, configure, and maintain automated tests using ServiceNow's Automated Test Framework (ATF); • Plan and execute functional, regression, and integration tests in the FSO module; • Ensure the quality and stability of ServiceNow solutions before releases and upgrades; • Collaborate with development, architecture, and business teams to validate requirements and test scenarios; • Analyze defects and incidents, document results, and follow up on fixes through to resolution; • Prepare and deliver test demonstrations and presentations to clients in English; • Support the definition of automation strategies, test plans, and continuous improvement of QA processes; • Participate in meetings with international clients and stakeholders, ensuring technical alignment;