Title: Business Analyst Location: Troy United States Job Description: Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting External Primary Responsibilities - Work closely with Process Owners to transform business requirements into technical requirements. - Work closely with Programmers to ensure an understanding of business requirements and practices. - Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract low-level information, and distinguish business requests from the underlying true needs. - Using appropriate tools, track project timelines, budget expenses and milestones against the established project plan. - Identify, manage and communicate changes to project definitions. Notify Management of projects off track or in jeopardy of failure. - Proactively communicate and collaborate with customers to analyze information needs and functional requirements. - Provide Management with status reports and project updates as needed or desired. Communicate project expectations and status to team members and stakeholders in a clear, concise, and timely fashion. - Responsible for testing new software products/updates prior to Customer QA (use case testing, regression testing, stress testing, etc.), and consulting with development team to improve usability and recommend program improvements or corrections to development staff. - Deliver documentation as needed and/or defined by documentation standards (Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs, etc.). - Perform other related duties as assigned by Management. - Key liaison between GBST and Crown business teams and Product Owners. Qualifications - High school diploma or equivalent is required, along with at least 8 years related experience. - Familiarity with web development and the use of JIRA required. - Project management experience preferred. Salary/level will commensurate with experience. Remote Work: Crown offers hybrid remote work for this position. A reasonable driving commute to the New Bremen and Troy, OH locations is necessary as some onsite work is required. Relocation assistance is available. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

• Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. • Own end-to-end tracking and monitoring of system defects and operational issues; proactively communicate insights, risks, and progress to stakeholders and leadership. • Partner cross-functionally with Product, Operations, Supply Chain, and other business units to assess the impact of operational changes and ensure appropriate measurement frameworks are in place. • Identify emerging trends and systemic issues across categories, synthesizing data from multiple sources to surface insights that may not be visible within individual functions. • Translate ambiguous business problems into structured analyses, defining hypotheses, metrics, and data requirements to inform decision-making. • Influence prioritization and solution design by presenting clear, data-driven insights to diverse audiences. • Drive continuous improvement initiatives by recommending process, produce or policy changes based on insights. • Contribute to project scoping and execution of large-scale or cross-functional initiatives, ensuring alignment to business objectives. • Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts

• Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. • Own end-to-end tracking and monitoring of system defects and operational issues; proactively communicate insights, risks, and progress to stakeholders and leadership. • Partner cross-functionally with Product, Operations, Supply Chain, and other business units to assess the impact of operational changes and ensure appropriate measurement frameworks are in place. • Identify emerging trends and systemic issues across categories, synthesizing data from multiple sources to surface insights that may not be visible within individual functions. • Translate ambiguous business problems into structured analyses, defining hypotheses, metrics, and data requirements to inform decision-making. • Influence prioritization and solution design by presenting clear, data-driven insights to diverse audiences. • Drive continuous improvement initiatives by recommending process, produce or policy changes based on insights. • Contribute to project scoping and execution of large-scale or cross-functional initiatives, ensuring alignment to business objectives. • Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts

• Help scale AI-enabled business process automation across Allstate Protection Plans. • Work at the intersection of operations, data, and technology, partnering closely with business teams and technical counterparts. • Manage complex workstreams end-to-end (from process discovery and solution design through testing, deployment support, and iteration). • Contribute to scalable automation solutions that improve efficiency, accuracy, and control. • Apply strong judgment to solve ambiguous problems while aligning with broader team objectives.