Role Description We are looking for a Quality Manager with a proven ability to deliver results and lead long term strategic initiatives to innovate our global operation. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role requires working with globally distributed teams primarily focusing on its own country of responsibility to resolve some of the biggest quality defects the organization faces. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential. In this role, you will heavily focus on Country-wise concessions reduction, and drive initiatives to reduce Delivery failures and acting as a liaison between product, tech and business team to launch new features, working in close collaboration with AMZL, commercial carriers, support teams, and operators, piloting new launches and processes, leading the way in developing the future of our pick up services. Key job responsibilities - Own and execute on opportunities for improving quality and customer experience — including driver delivery processes and counter associate operations — and reducing customer attrition through data analysis across the assigned Pick-up Point network - Lead strategic projects with both local and worldwide scope, including new product and feature launches, process improvements, and geographic expansion within the EU region - Partner with the global Quality Management function and worldwide teams to innovate on behalf of the business, develop best practices, and ensure learnings are scaled globally - Drive strategic engagement with internal and external partners, both locally and across international stakeholders in different time zones and geographies - Own and contribute to regular reporting on business performance (WBR/MBR/QBR) at both local and worldwide level - Champion and lead a culture receptive and adaptable to business change, influencing both local and global teams - Manage end-to-end quality processes for Amazon PARP Pick-up Point products, ensuring alignment with worldwide quality standards and governance frameworks - Drive continuous improvement projects in installation, maintenance, and operational processes across the network - Monitor and manage performance of service providers — including installation and maintenance partners and internet service providers — escalating issues as needed to local and global leadership - Identify through analysis and execute on opportunities to improve customer experience and performance, sharing insights and recommendations with the worldwide Quality team to drive global impact Qualifications - Experience using Microsoft Excel to manipulate and analyze data - Experience with SQL - Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Experience in business-process design or equivalent - Experience presenting to senior leadership - Experience in quality or customer-facing role - Bachelor's degree, or MS degree - Experience using Salesforce (or other CRM tool) or BI tools - Experience working within a high-growth, technology company - MBA Company Description Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( link ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit link for more information.

• Lead the development and articulation of the deal thesis for potential acquisitions by directing valuation analyses and synthesizing financial, strategic, and operational insights. • Establish target valuation ranges, recommend deal structures, and identify key negotiation levers to inform investment committee decisions and maximize value creation. • Manage day-to-day execution across the full M&A lifecycle, from initial pitch through closing. • Drive deal strategy, coordinate cross-functional due diligence, and manage both internal stakeholders and external advisors. • Lead negotiations with targets and counterparties, proactively address issues, and ensure transactions progress efficiently and align with strategic and financial goals. • Partner with legal counsel to review, negotiate, and finalize transaction documents, maintaining alignment across all parties through closing and handoff to integration. • Drive executive and governance engagement throughout the deal process, including preparation and delivery of materials for the Board and internal stakeholders. • Ensure alignment across senior leadership regarding key risks, tradeoffs, and decisions. • Communicate deal rationale, key assumptions, and value creation opportunities, adapting messaging for various stakeholder needs. • Collaborate with integration leaders to define integration priorities, synergy plans, and transition strategies to ensure seamless post-close value realization.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity This position has overall leadership of the day-to-day operational responsibilities for 60-80 Short Term Disability and FML Claim Specialist and direct management of 4-6 Unit Managers that support our Group Insurance Customers. Responsibilities include planning, implementing and overseeing all claim and customer activities while ensuring the highest quality and service is delivered on every claim. Key Responsibilities - Accountable for the day-to-day execution and attainment of all operational metrics and plans (e.g., quality, service, production), and able to drive results and accountability across all levels of the team. - Builds and manages effective partnerships with both internal and external customers and appropriately integrates customer needs with the strategic direction of the organization. - Fosters an environment that supports effective teamwork and cross-functional cooperation. - Effectively manages and communicates change and creates a culture where change is embraced and aligned with business priorities. - Creates an organizational environment where feedback is valued and serves as a role model for providing and receiving feedback. - Provides a future vision of success and related requirements for ongoing process improvement. - Champions new process and technology initiatives impacting the claim teams and creates an environment for successful implementation. - Provides leadership on major initiatives and uses leadership role and knowledge to affect the work and direction of the claim organization. - Performs other related duties as assigned or required. - Supervisory responsibilities include full people management, including hiring, firing, promotions, performance and compensation management, training, and development. Required Qualifications - 5+ years of claims experience - 3+ years of experience in a leadership position/people management role - High school diploma or GED Preferred Qualifications - Bachelor's degree preferred - STD, LTD, clinical, and industry knowledge - Prior success in putting customers first while exhibiting motivational leadership throughout the organization - Demonstrated leadership skills that reflect experience as a change agent and innovator, driving meaningful change in operational effectiveness and productivity - Claims management experience, including knowledge of other Employee Benefit Programs (e.g., Workers' Compensation, Life Insurance) and relative Federal and State laws - Significant experience with claim processes and technology to support claim management processes and provide the foundation for service and innovative change - Ability to communicate clearly and effectively, both written and verbal - Strong presentation skills - Influence, negotiation, and conflict resolution skills - Ability to work in a matrix environment - Proven ability to manage multiple priorities and possess strong project management skills - Excellent analytical, decision-making, and problem-solving skills - Understands market needs that influence the delivery of excellent customer service and can proactively modify operational delivery to support customer value and operational efficiency - Proven ability to manage multiple priorities and processes - Ability to identify and create opportunities where processes and technology can meet to improve productivity and service - Self-motivated with the ability to work in a matrix organization to drive results through partnership The expected salary range for this position is $84,800 - $142,900 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Title: Contract Manager EPC Locations: Oakland, CA, San Ramon, CA, Houston, TX, CA $170,000 ‒ $190,000 Annually Principal Contract Manager – Major Capital Projects Location: Oakland, CA / San Ramon, CA / Houston, TX (Hybrid) Salary Range: $170,000 – $190,000 About the Role We are seeking an experienced Principal Contract Manager to support large-scale capital and infrastructure projects. This role will lead post-award contract administration activities, ensuring contract compliance, supplier performance, risk management, cost control, and successful project delivery. The ideal candidate has extensive experience managing engineering, construction, EPC, pipeline, utility, industrial, or heavy civil project contracts. Key Responsibilities - Manage post-award contract administration for major capital projects - Administer change orders, amendments, claims, renewals, and contract closeouts - Monitor contractor and supplier performance against contractual obligations - Identify and mitigate commercial and contractual risks - Lead resolution of complex contract issues and disputes - Partner with project management, engineering, procurement, legal, and supplier teams - Develop and improve contract management processes and best practices - Support contract negotiations and commercial strategy - Provide guidance and mentorship to contract management staff - Ensure compliance with company policies, contract requirements, and regulatory standards Required Qualifications - Bachelor's degree or equivalent experience - 9+ years of experience managing contracts for large engineering, construction, utility, industrial, pipeline, or heavy civil projects - Strong experience with contract administration, change management, claims, and supplier performance management - Experience working with cross-functional project teams and senior stakeholders Preferred Qualifications - Experience with EPC, CMAR, Design-Build, Progressive Design-Build, or GMP contracting models - PMP, PgMP, CCE, Lean Six Sigma, or similar certification - Experience in project controls, cost estimating, scheduling, and commercial negotiations - Knowledge of SAP, Ariba, SRM, or similar contract management systems - Strong communication, negotiation, and stakeholder management skills Why Join Us Join a team supporting some of the largest capital infrastructure projects in the industry while helping drive contract excellence, supplier performance, and successful project outcomes.