Provide first point of contact support for high-priority incidents, manage service tickets, and maintain relationships with key business areas while delivering exceptional IT support for executives and senior stakeholders.

• Provide remote technical support for MRI systems • Be the ambassador of Philips HealthTech ensuring customer satisfaction while meeting or exceeding business targets • Receive, register, and provide technical service for requests or problems • Use remote diagnostics, troubleshooting techniques, and technical information to communicate solutions • Focus on Remote Resolution with clear action plans if not possible • Handle complaints and escalations for accurate analysis and action • Part of Remote Service Engineer team reporting to Remote Team Lead

Role Description This position includes responsibilities for maintaining system encounter and financial databases and tables for the decision support system, updating the databases according to set schedules, and auditing the data. This position will perform duties for the cost accounting closes including costing audits and RVU development. This position will also be responsible for creating meaningful analysis for customers and produce scheduled reports on time. In order to succeed in this role, this position will act as a consultant to the facility clinical and financial teams, and initiate, coordinate, and provide input for the decision support projects and the ability to discover and resolve financial or encounter integration issues such as overhead allocation, financial remapping, and encounter data discrepancies. Persons in this position will have a solid skill set in Excel and be able to work independently creating meaningful spreadsheets for analysis by various consumers. Qualifications - Required - Bachelor's in Accounting, Finance, Business or related field - 1-3 years combined experience in healthcare finance, cost accounting, or decision support Requirements - Perform the periodic integration of the encounter data which includes conducting the appropriate audit steps to ensure the accuracy of the data after each update - Maintain and update the related decision support system tables as needed to ensure accurate and consistent reporting - Maintain the decision support system tables that drive the cost allocation process - Integrate general ledger data each month and reconcile data which includes understanding which expenses and revenues should be included or excluded and why - Produce scheduled reports on time, including but not limited to monthly operating margins, Clinical and Operational Excellence analysis, vendor data pulls, and AdHoc reporting - Assist as needed on building tables and datasets for the implementation - Audit data build to ensure all facilities are consistently set up - Audit and confirm net revenue applied correctly to encounters

Role Description As the NA HelpDesk Supervisor, you’ll lead our North American IT support team while remaining hands-on in solving complex technical challenges. This “player-coach” role combines leadership, technical expertise, and customer service to ensure our employees receive exceptional IT support. You’ll help drive operational excellence, mentor team members, and keep our technology running smoothly across multiple locations. - Lead and support the North America IT Support team across multiple locations - Coach, mentor, and develop support team members through training and career development - Serve as the escalation point for complex technical issues and high-priority incidents - Manage daily IT support operations, including hardware, software, email, printing, and telecommunications support - Oversee onboarding and offboarding processes, ensuring employees have the right access and equipment - Partner with local sites and department leaders to address technology needs and improve service - Manage helpdesk ticket workflows, service levels, reporting, and continuous improvement initiatives - Track key metrics including ticket volumes, response times, resolution times, and customer satisfaction - Oversee software licensing, subscription renewals, and hardware asset management - Coordinate Windows updates, patching schedules, operating system upgrades, and hardware refreshes - Support Microsoft 365, Microsoft Entra ID, Active Directory, and other enterprise platforms - Collaborate with global IT teams on projects, standards, and best practices - Develop and maintain IT procedures, documentation, and knowledge resources - Assist with budgeting, technology planning, and operational improvements across the organization Qualifications - 5+ years of IT support experience with increasing responsibility - Experience leading teams and supporting multiple locations - Strong knowledge of client hardware, including desktops, laptops, docking stations, and monitors - Experience with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint - Working knowledge of Active Directory, user management, and security groups - Excellent troubleshooting and problem-solving skills - Strong communication and customer service abilities - Ability to balance technical work with leadership responsibilities - Experience working independently while collaborating with larger teams - Passion for technology and learning emerging tools and solutions Requirements - A customer-first mindset and passion for helping others - Strong leadership and coaching abilities - Excellent organizational and time-management skills - Ability to prioritize competing demands and adapt to change - Confidence making decisions in a fast-moving environment - Strong attention to detail and commitment to service excellence - A collaborative approach and desire to continuously improve processes and support experiences Benefits - Lead a team that keeps our business connected and running smoothly - Work with talented IT professionals across North America and globally - Make a direct impact on employee experience and operational success - Gain exposure to a wide range of technologies and business functions - Join a company that values innovation, collaboration, and continuous improvement