• Provide friendly and helpful customer service to all store visitors • Operate the Point-of-Sale system to process purchases, returns, and payments (cash, debit, credit) • Maintain a clean, organized, and welcoming store environment (sweeping, mopping, dusting, garbage removal, cleaning coolers/freezers) • Stock shelves, price merchandise, and rotate inventory • Assist customers with purchases, including bagging groceries • Perform daily cash counts and maintain accurate records • Support onboarding and training of new team members • Pick up and transport freight from the airport when required • Perform other related duties as required

• Conduct structured clinical interviews and feedback sessions via telehealth for both inpatient and outpatient referrals • Interpret test data scored by psychometrists and develop comprehensive neuropsychological reports • Provide diagnostic clarification, treatment recommendations, and return-to-function planning • Communicate results and recommendations with referral partners in a timely and clear manner • Maintain accurate, concise, and compliant documentation in the EHR • Option to supervise psychometrists, postdocs, or practicum students if desired

• Guide families through onboarding, training, and care-related processes. • Serve as a primary point of contact for families via phone, email, and text. • Provide compassionate support and clear communication throughout the family journey. • Follow up with families to ensure timely completion of required tasks and milestones. • Collect, review, and track required documentation from families and caregivers. • Ensure documentation is accurate, complete, and compliant with applicable healthcare and regulatory requirements. • Monitor document expirations and proactively coordinate renewals and updates. • Maintain organized records and documentation tracking systems. • Coordinate with operations, clinical, onboarding, and support teams to facilitate family admissions and ongoing care processes. • Track progress across multiple workflows and ensure timely completion of operational tasks. • Help identify and resolve barriers that may delay onboarding, training, or service delivery. • Contribute to process improvements that enhance the family experience and operational efficiency. • Support initiatives that foster engagement and connection among families. • Assist with coordinating educational sessions, events, and community-building activities. • Help families access resources and navigate healthcare-related processes with confidence.

• Own the delivery organization as a revenue-generating engine • Ensure project execution quality, on-time and on-budget performance, resource allocation, and margin • Own and operate the company's planning and execution system (EOS) • Translate strategic direction into clear execution plans • Develop and scale internal processes and systems across the business • Own recruiting, onboarding, and performance management for talent retention • Own the company's operational performance metrics