• Conduct structured clinical interviews and feedback sessions via telehealth for both inpatient and outpatient referrals • Interpret test data scored by psychometrists and develop comprehensive neuropsychological reports • Provide diagnostic clarification, treatment recommendations, and return-to-function planning • Communicate results and recommendations with referral partners in a timely and clear manner • Maintain accurate, concise, and compliant documentation in the EHR • Option to supervise psychometrists, postdocs, or practicum students if desired

• Guide families through onboarding, training, and care-related processes. • Serve as a primary point of contact for families via phone, email, and text. • Provide compassionate support and clear communication throughout the family journey. • Follow up with families to ensure timely completion of required tasks and milestones. • Collect, review, and track required documentation from families and caregivers. • Ensure documentation is accurate, complete, and compliant with applicable healthcare and regulatory requirements. • Monitor document expirations and proactively coordinate renewals and updates. • Maintain organized records and documentation tracking systems. • Coordinate with operations, clinical, onboarding, and support teams to facilitate family admissions and ongoing care processes. • Track progress across multiple workflows and ensure timely completion of operational tasks. • Help identify and resolve barriers that may delay onboarding, training, or service delivery. • Contribute to process improvements that enhance the family experience and operational efficiency. • Support initiatives that foster engagement and connection among families. • Assist with coordinating educational sessions, events, and community-building activities. • Help families access resources and navigate healthcare-related processes with confidence.

• Own the delivery organization as a revenue-generating engine • Ensure project execution quality, on-time and on-budget performance, resource allocation, and margin • Own and operate the company's planning and execution system (EOS) • Translate strategic direction into clear execution plans • Develop and scale internal processes and systems across the business • Own recruiting, onboarding, and performance management for talent retention • Own the company's operational performance metrics

• Coordinates workshops from start to finish with BA program staff, including the initial intake process, intro/screening calls, price determination, scheduling, registration, invoicing, and other logistical support • Provides excellent customer services for member, partner, and other nonprofits and foundations seeking support from the BA program • Monitors BA program inboxes for technical assistance and other requests, and directs those requests to the appropriate BA program team members • Manages the annual public webinar series, including scheduling, logistical, and technical support • Manages the on-demand webinar program, including coordination and development of content, logistical, and technical support • Provides support for tracking deliverables and logistics related to BA’s portfolio of contracts and grants, including setting reminders and updating task statuses in ClickUp, and flagging upcoming deadlines for program leadership • Prepares internal briefing documents summarizing BA’s work with partners and funders ahead of key meetings, as needed • Drafts scopes of work and contracts for review by BA program leadership • Supports program leadership in tracking deliverables and logistics related to BA’s strategic partnerships, including scheduling workshops, tracking deliverables, and providing other logistical support, as needed • Serves as the point of contact for the Membership and Outreach team regarding planning BA’s work related to quarterly member events, etc. • Maintains internal data tracking systems in EveryAction, ClickUp, and other platforms with a high degree of accuracy and minimal oversight • Performs regular database maintenance, including data entry and data quality assurance • Uses and analyzes data about BA program to generate reports • Assists BA program leadership with the development and implementation of operational systems and processes • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations • Supports AFJ’s commitment to advance equity in all aspects of the organization, helping to create an organizational culture that is inclusive, respectful, and equitable • Other duties as assigned.