• Own the Salesforce CPQ domain end to end, including product setup, bundles, pricing rules, discounting logic, quote templates, approval workflows, renewals, amendments, and quote-to-cash issue resolution. • Serve as the primary subject matter expert and decision-maker for CPQ process design, platform standards, and future-state roadmap. • Apply strong technical judgment across Salesforce and connected GTM systems to determine when to use Apex, Flow, managed package capabilities, APIs, middleware, or custom development to solve business problems. • Identify process friction, technical debt, and operational risk across the revenue lifecycle and drive improvements that increase efficiency and reduce manual work. • Design scalable business system solutions using the right mix of declarative configuration, platform automation, integrations, and custom development. • Lead or support complex Salesforce configuration and enhancements, including custom objects, fields, flows, validation rules, approvals, record types, permissions, page layouts, and user experience improvements. • Evaluate when to use low-code versus coded solutions, considering reliability, supportability, performance, security, and ease of administration. • Translate business needs into sustainable system solutions, bridging technical and business stakeholders to ensure solutions are scalable, maintainable, and practical for end users. • Support integrations and data flows between Salesforce and all relevant GTM and operational application systems. • Understand and troubleshoot how data moves across systems, including mapping logic, source-of-truth decisions, sync behavior, and downstream impacts. • Partner with technical teams, vendors, and business stakeholders to resolve integration issues, improve data reliability, and reduce failure points across connected systems. • Lead system-related initiatives from intake through discovery, design, build, testing, documentation, deployment, and post-launch support. • Support testing strategy, sandbox validation, release readiness, production monitoring, and issue resolution for system changes. • Support or coordinate technical work involving Flow, Apex, SOQL, Lightning components, APIs, middleware, and third-party tools where needed. • Establish and maintain documentation for system design, configuration standards, process flows, test plans, release notes, and support procedures. • Partner closely with Sales, Finance, Revenue Operations, Customer Success, Marketing, Legal, and leadership to gather requirements and align solutions to business outcomes. • Lead through influence across teams, clarifying requirements, challenging assumptions, surfacing tradeoffs, and driving sound decision-making. • Communicate clearly on priorities, risks, solution options, and implementation impacts with both technical and non-technical audiences. • Act as a trusted advisor to business stakeholders on GTM system capabilities, limitations, governance, and best practices. • Support change management, training, and adoption efforts to ensure teams understand new processes and use the platform effectively. • Stay current on Salesforce platform capabilities, GTM system trends, automation patterns, integration approaches, AI-enabled tools and functionality, and relevant best practices. • Use technical expertise and business context to evaluate new tools, automation, and AI-enabled capabilities that simplify GTM processes, reduce manual work, improve decision-making, strengthen system sustainability, and support GTM efficiency and effectiveness. • Contribute to broader Salesforce and business systems strategy by identifying opportunities to simplify the stack, improve supportability, and strengthen business continuity.

• Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams. • Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem. • Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges. • Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing). • Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams.

• Lead a high-performing team of engineers to deliver high-impact features and improvements • Focus primarily on people management, team development, and strategic execution • Independently drive execution on projects supporting semi-annual and annual goals • Foster a culture of ownership, excellence, and psychological safety • Set clear priorities, goals, and key metrics for your team • Partner effectively across engineering teams and with cross-functional stakeholders • Build and develop a diverse, high-performing team through strategic hiring and coaching • Identify and address technical risks, system bottlenecks, and process inefficiencies • Drive informed decision-making by gathering diverse perspectives • Champion engineering best practices, including architectural quality and operational excellence

• Build, improve and/or maintain web based applications, console applets and integration solutions • Be involved in all phases of the software development life-cycle as an individual contributor adhering to Association’s standards and best practices • Collaborate with IT Development team to interpret business requirements and functional specifications • Perform ServiceNow implementation tasks including configuration, integration, custom programming • Develop quality mobile applications on smart phones using programming knowledge from multiple operating systems • Understand Agile development concepts and incorporate regular end-user feedback into design and prototypes • Create and maintain clear and concise technical specifications and documentation • Provide assistance with testing and quality assurance • Resolve software and system issues • Design/code reviews, champion good coding practices and standards