• Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery • Keep customers consistently informed about their order status, dispatch details, and shipment tracking • Proactively identify potential supply chain delays and provide viable alternatives to the customer • Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services • Implement Brand Service Strategies and actively apply new initiatives to improve customer satisfaction • Track and log order statuses, customer inquiries, and responses in the company's computer systems • Evaluate and resolve customer complaints with a professional approach • Manage product and pricing escalations and coordinate with other departments as necessary • Partner closely with the Sales department to help achieve shared revenue and business targets • Perform other customer service-related duties and operational tasks as assigned

• Provides technical support to customers and/or employees via telephone, fax, email, text or other web/internet media regarding technical aspects of assigned products. • Answers questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor. • Strong organizational skills, with attention to detail and ability to prioritize workload. • Capacity to think and solve problems independently within a changing environment while being customer focused and building solid relationships. • Strong interpersonal and business communication skills, both written and verbal. • Ability to manage time effectively, make decisions and work independently within a team atmosphere. • Proficient in Microsoft Office Suite of products, including Outlook, OneNote, Teams, Excel, PowerPoint, and Word. • Experience monitoring and responding to metrics, resulting in a path of continual improvement. • Proficient with Microsoft Power BI or similar advanced reporting tools. • Ability to follow through with tasks/projects to successful completion.

Title: Fully Remote Customer Service Agent Location: United States Job Description: - 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! - Hourly - Full Time - Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off, Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive. Start Date & Training - Start Date: July 20, 2026 - Training: First two weeks (structured onboarding to set you up for success) - Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day. Responsibilities include: - Answering inbound calls and delivering a positive, solution-focused customer experience - Assisting with basic technical troubleshooting and creating support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers stay informed - Providing consistent, high-quality service in a structured, supportive environment What We're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. Required qualifications: - High school diploma or GED required (additional education preferred) - Prior customer service experience, especially in call-based environments - Strong verbal communication skills and ability to quickly build rapport - Ability to troubleshoot basic technical issues independently - Comfort working remotely with minimal supervision - Ability to complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements To set you up for success at home: - Reliable high-speed internet connection (must be on ethernet connection, no wi-fi) - Private, distraction-free workspace - Ability to navigate computer systems efficiently Schedule - Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday - Consistent attendance and reliability are essential for success in this role - Schedules are structured to support both business needs and work-life balance Why Join DVS? Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: - A fully remote role-work where you're most comfortable and productive - A supportive, team-driven environment where people actually help each other succeed - Meaningful work that supports Veterans, military families, and communities nationwide - A culture that values reliability, respect, and growth - Real opportunities for career advancement - A workplace where your work has purpose-not just tasks At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you. Apply today and build a career with purpose at DVS.

Title: Bilingual Customer Advocate - Fully Remote Location: Sumter, South Carolina, United States Job Description: - 18.00 per hour Longevity increases and Performance incentives - Hourly - Full Time - Medical, Dental, Vision, Competitive Salary, Paid Time Off Defensor del Cliente - Tiempo Completo (Remoto) Disabled Veteran Solutions (DVS) Una Carrera Con Propósito - No Solo Un Trabajo Disabled Veteran Solutions (DVS) es una organización reconocida a nivel nacional y propiedad de veteranos que brinda servicios de alta calidad en entornos de atención médica regulados. Estamos buscando Defensores del Cliente que combinen una sólida capacidad técnica con profesionalismo, empatía y el deseo de construir una carrera a largo plazo en una organización estructurada y orientada a una misión. Esta es una posición remota de tiempo completo diseñada para personas que valoran la estabilidad, la responsabilidad y el avance profesional. Invertimos significativamente en los miembros de nuestro equipo - incluyendo un intensivo programa de capacitación pagada de 8 semanas - y contratamos a personas que estén listas para comprometerse y crecer. El Rol Como Defensor del Cliente, gestionarás entre 50 y 70 interacciones con miembros por día, sirviendo como un recurso confiable para la coordinación de atención médica, medicamentos, citas y consultas relacionadas con beneficios. Este es un entorno estructurado y de ritmo rápido que requiere: Navegación en tiempo real de múltiples plataformas basadas en la web Documentación precisa en diferentes sistemas Uso seguro de Microsoft Word, Excel, Outlook y Teams Comunicación escrita y verbal sólida Adherencia constante a procesos y estándares de cumplimiento El éxito en este puesto requiere tanto compasión como precisión técnica. Competencia Técnica y en Computación (Requisito Crítico) Este no es un puesto informático de nivel inicial. Los candidatos deben sentirse cómodos: Navegando múltiples ventanas del navegador simultáneamente Cambiando entre sistemas mientras hablan activamente con los miembros Documentando en tiempo real sin sacrificar la calidad de la llamada Utilizando Microsoft Word, Excel, Outlook y Teams de manera eficiente Solucionando problemas básicos del sistema o de navegación de forma independiente Los candidatos serán evaluados en cuanto a su competencia informática durante el proceso de contratación. Horario y Capacitación Tiempo Completo | 100% Remoto | Lunes a Viernes Horario de Capacitación: 8:00 AM - 4:30 PM EST Asistencia 100% obligatoria durante todo el programa de 8 semanas. Horario Permanente: Lunes a Viernes: Los turnos son de 8 horas entre las 8:00 AM y las 8:00 PM EST. Calificaciones Requeridas Debe ser bilingüe en inglés y español Diploma de escuela secundaria (se prefiere título asociado o superior) Experiencia previa en servicio al cliente manejando asuntos complejos o sensibles Sólida competencia en Microsoft Word, Excel, Outlook y Teams Ability to browse multiple web systems simultaneously Excellent attention to detail and organizational skills Clear and professional written and verbal communication Preferred Experience High-volume or call-driven service environments Exposure to healthcare, insurance, or medical terminology Advocacy-based or support roles such as social work or behavioral health Customer service roles in retail that require problem solving Compensation and Growth Competitive pay based on qualifications Bonus opportunities Comprehensive benefits package Clear career paths for high-performing employees Who Will Thrive Here: Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization. If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.