Title: Fully Remote Customer Service Agent Location: United States Job Description: - 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! - Hourly - Full Time - Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off, Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive. Start Date & Training - Start Date: July 20, 2026 - Training: First two weeks (structured onboarding to set you up for success) - Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day. Responsibilities include: - Answering inbound calls and delivering a positive, solution-focused customer experience - Assisting with basic technical troubleshooting and creating support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers stay informed - Providing consistent, high-quality service in a structured, supportive environment What We're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. Required qualifications: - High school diploma or GED required (additional education preferred) - Prior customer service experience, especially in call-based environments - Strong verbal communication skills and ability to quickly build rapport - Ability to troubleshoot basic technical issues independently - Comfort working remotely with minimal supervision - Ability to complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements To set you up for success at home: - Reliable high-speed internet connection (must be on ethernet connection, no wi-fi) - Private, distraction-free workspace - Ability to navigate computer systems efficiently Schedule - Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday - Consistent attendance and reliability are essential for success in this role - Schedules are structured to support both business needs and work-life balance Why Join DVS? Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: - A fully remote role-work where you're most comfortable and productive - A supportive, team-driven environment where people actually help each other succeed - Meaningful work that supports Veterans, military families, and communities nationwide - A culture that values reliability, respect, and growth - Real opportunities for career advancement - A workplace where your work has purpose-not just tasks At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you. Apply today and build a career with purpose at DVS.

Title: Bilingual Customer Advocate - Fully Remote Location: Sumter, South Carolina, United States Job Description: - 18.00 per hour Longevity increases and Performance incentives - Hourly - Full Time - Medical, Dental, Vision, Competitive Salary, Paid Time Off Defensor del Cliente - Tiempo Completo (Remoto) Disabled Veteran Solutions (DVS) Una Carrera Con Propósito - No Solo Un Trabajo Disabled Veteran Solutions (DVS) es una organización reconocida a nivel nacional y propiedad de veteranos que brinda servicios de alta calidad en entornos de atención médica regulados. Estamos buscando Defensores del Cliente que combinen una sólida capacidad técnica con profesionalismo, empatía y el deseo de construir una carrera a largo plazo en una organización estructurada y orientada a una misión. Esta es una posición remota de tiempo completo diseñada para personas que valoran la estabilidad, la responsabilidad y el avance profesional. Invertimos significativamente en los miembros de nuestro equipo - incluyendo un intensivo programa de capacitación pagada de 8 semanas - y contratamos a personas que estén listas para comprometerse y crecer. El Rol Como Defensor del Cliente, gestionarás entre 50 y 70 interacciones con miembros por día, sirviendo como un recurso confiable para la coordinación de atención médica, medicamentos, citas y consultas relacionadas con beneficios. Este es un entorno estructurado y de ritmo rápido que requiere: Navegación en tiempo real de múltiples plataformas basadas en la web Documentación precisa en diferentes sistemas Uso seguro de Microsoft Word, Excel, Outlook y Teams Comunicación escrita y verbal sólida Adherencia constante a procesos y estándares de cumplimiento El éxito en este puesto requiere tanto compasión como precisión técnica. Competencia Técnica y en Computación (Requisito Crítico) Este no es un puesto informático de nivel inicial. Los candidatos deben sentirse cómodos: Navegando múltiples ventanas del navegador simultáneamente Cambiando entre sistemas mientras hablan activamente con los miembros Documentando en tiempo real sin sacrificar la calidad de la llamada Utilizando Microsoft Word, Excel, Outlook y Teams de manera eficiente Solucionando problemas básicos del sistema o de navegación de forma independiente Los candidatos serán evaluados en cuanto a su competencia informática durante el proceso de contratación. Horario y Capacitación Tiempo Completo | 100% Remoto | Lunes a Viernes Horario de Capacitación: 8:00 AM - 4:30 PM EST Asistencia 100% obligatoria durante todo el programa de 8 semanas. Horario Permanente: Lunes a Viernes: Los turnos son de 8 horas entre las 8:00 AM y las 8:00 PM EST. Calificaciones Requeridas Debe ser bilingüe en inglés y español Diploma de escuela secundaria (se prefiere título asociado o superior) Experiencia previa en servicio al cliente manejando asuntos complejos o sensibles Sólida competencia en Microsoft Word, Excel, Outlook y Teams Ability to browse multiple web systems simultaneously Excellent attention to detail and organizational skills Clear and professional written and verbal communication Preferred Experience High-volume or call-driven service environments Exposure to healthcare, insurance, or medical terminology Advocacy-based or support roles such as social work or behavioral health Customer service roles in retail that require problem solving Compensation and Growth Competitive pay based on qualifications Bonus opportunities Comprehensive benefits package Clear career paths for high-performing employees Who Will Thrive Here: Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization. If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

Title: Fully Remote Customer Service Agent Location: Fort Hunt, Virginia, 22308 United States Job Description: Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive. Start Date & Training - Start Date: July 20, 2026 - Training: First two weeks (structured onboarding to set you up for success) - Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day. Responsibilities include: - Answering inbound calls and delivering a positive, solution-focused customer experience - Assisting with basic technical troubleshooting and creating support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers stay informed - Providing consistent, high-quality service in a structured, supportive environment What We're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. Required qualifications: - High school diploma or GED required (additional education preferred) - Prior customer service experience, especially in call-based environments - Strong verbal communication skills and ability to quickly build rapport - Ability to troubleshoot basic technical issues independently - Comfort working remotely with minimal supervision - Ability to complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements To set you up for success at home: - Reliable high-speed internet connection (must be on ethernet connection, no wi-fi) - Private, distraction-free workspace - Ability to navigate computer systems efficiently Schedule - Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday - Consistent attendance and reliability are essential for success in this role - Schedules are structured to support both business needs and work-life balance Why Join DVS? Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: - A fully remote role-work where you're most comfortable and productive - A supportive, team-driven environment where people actually help each other succeed - Meaningful work that supports Veterans, military families, and communities nationwide - A culture that values reliability, respect, and growth - Real opportunities for career advancement - A workplace where your work has purpose-not just tasks At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you. Apply today and build a career with purpose at DVS.

Role Description Do you thrive in organized environments, enjoy helping others, and take pride in creating seamless experiences behind the scenes? We're currently seeking detail-oriented, reliable individuals to support clients by coordinating plans, managing logistics, and ensuring everything runs smoothly from start to finish. This is a fully remote opportunity designed for individuals who value flexibility, independence, and the ability to grow within a supportive, professional environment. No prior industry experience is required — comprehensive training and ongoing support are provided. - Connect with clients to understand their preferences, needs, and expectations - Coordinate schedules, confirmations, and key details with accuracy - Provide clear, timely, and professional communication throughout the process - Manage logistics to ensure a smooth and stress-free client experience - Maintain organization while handling multiple moving parts Qualifications - Strong communication skills and a client-first mindset - Highly organized with strong attention to detail - Self-motivated and comfortable working independently - Tech-comfortable (email, apps, online platforms) - Positive, reliable, and eager to learn - Experience in customer service, coordination, or planning is a plus, but not required. Benefits - 100% Remote — work from anywhere - Flexible schedule — built around your lifestyle - Structured training + ongoing mentorship - Growth opportunities based on performance - Collaborative, supportive team environment Location Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain What to Expect Next Selected applicants will be invited to a brief, professional information session where we'll walk you through: - A closer look at the role and day-to-day responsibilities - Compensation structure and earning potential - Training, tools, and ongoing support - Next steps and how to get started This session is designed to give you a clear understanding of the opportunity and allow you to ask any questions before moving forward. Apply to Learn More If you're looking for a flexible, remote opportunity where you can develop valuable skills while supporting clients and creating meaningful experiences — we'd love to connect.