Title: Fully Remote Customer Service Agent Location: Fort Hunt, Virginia, 22308 United States Job Description: Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive. Start Date & Training - Start Date: July 20, 2026 - Training: First two weeks (structured onboarding to set you up for success) - Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day. Responsibilities include: - Answering inbound calls and delivering a positive, solution-focused customer experience - Assisting with basic technical troubleshooting and creating support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers stay informed - Providing consistent, high-quality service in a structured, supportive environment What We're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. Required qualifications: - High school diploma or GED required (additional education preferred) - Prior customer service experience, especially in call-based environments - Strong verbal communication skills and ability to quickly build rapport - Ability to troubleshoot basic technical issues independently - Comfort working remotely with minimal supervision - Ability to complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements To set you up for success at home: - Reliable high-speed internet connection (must be on ethernet connection, no wi-fi) - Private, distraction-free workspace - Ability to navigate computer systems efficiently Schedule - Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday - Consistent attendance and reliability are essential for success in this role - Schedules are structured to support both business needs and work-life balance Why Join DVS? Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: - A fully remote role-work where you're most comfortable and productive - A supportive, team-driven environment where people actually help each other succeed - Meaningful work that supports Veterans, military families, and communities nationwide - A culture that values reliability, respect, and growth - Real opportunities for career advancement - A workplace where your work has purpose-not just tasks At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you. Apply today and build a career with purpose at DVS.

Role Description Do you thrive in organized environments, enjoy helping others, and take pride in creating seamless experiences behind the scenes? We're currently seeking detail-oriented, reliable individuals to support clients by coordinating plans, managing logistics, and ensuring everything runs smoothly from start to finish. This is a fully remote opportunity designed for individuals who value flexibility, independence, and the ability to grow within a supportive, professional environment. No prior industry experience is required — comprehensive training and ongoing support are provided. - Connect with clients to understand their preferences, needs, and expectations - Coordinate schedules, confirmations, and key details with accuracy - Provide clear, timely, and professional communication throughout the process - Manage logistics to ensure a smooth and stress-free client experience - Maintain organization while handling multiple moving parts Qualifications - Strong communication skills and a client-first mindset - Highly organized with strong attention to detail - Self-motivated and comfortable working independently - Tech-comfortable (email, apps, online platforms) - Positive, reliable, and eager to learn - Experience in customer service, coordination, or planning is a plus, but not required. Benefits - 100% Remote — work from anywhere - Flexible schedule — built around your lifestyle - Structured training + ongoing mentorship - Growth opportunities based on performance - Collaborative, supportive team environment Location Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain What to Expect Next Selected applicants will be invited to a brief, professional information session where we'll walk you through: - A closer look at the role and day-to-day responsibilities - Compensation structure and earning potential - Training, tools, and ongoing support - Next steps and how to get started This session is designed to give you a clear understanding of the opportunity and allow you to ask any questions before moving forward. Apply to Learn More If you're looking for a flexible, remote opportunity where you can develop valuable skills while supporting clients and creating meaningful experiences — we'd love to connect.

Title: Patient Financial Services Customer Service Support Representative Location: Remote Job Description: Building Name: UVMMC - In State Remote Worker Location Address: 111 Colchester Ave., Burlington Vermont Regular Department: Patient Financial Services - Customer Service Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day-8Hr Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: None Salary Range: Min $25.04 Mid $30.76 Max $36.48 Recruiter: Abby Luck Employees may be eligible to begin telecommuting or remote work at the time of hire. If an employee resides locally to our physical office (South Burlington, VT), we prefer they spend an orientation period (up to 90 days) at the office to get to know their leaders and other team members that are in the office. This position is scheduled to work Monday-Friday, 8:00AM-4:30PM. JOB DESCRIPTION: The PFS Customer Service Support Representative (CSSR) is responsible for completing a variety of tasks related to self-pay patient account maintenance and customer support that fall outside of the inbound call queue. The CSSR serves as the primary clerical support person to the Customer Service Department and functions to facilitate the efficient operation of the department and successful collection of patient balances. EDUCATION: Associates Degree in Business preferred or 3 years health care/collections or customer service experience. An equivalent combination of education and experience may be substituted. EXPERIENCE: Experience in an office environment sufficient enough to demonstrate advanced skills and abilities. KNOWLEDGE/SPECIAL SKILLS: - Must have familiarity with EPIC, OnBase and Microsoft Office Suite. - Must have a demonstrated ability to gain in-depth knowledge of federal/state and/or contractual/ commercial billing rules and regulations for hospital and physician billing. - Must have working knowledge of medical terminology, CPT4 & ICD10 coding practices and Fair Debt Collection Practices as applicable to health care. - Must understand the types of information used in these environments and how the data is produced, used and transformed for revenue cycle. - Must have excellent customer service skills with strong customer service orientation. Must demonstrate problem solving ability with a well-developed analytical skill set. - Must possess excellent verbal and written communication skills, demonstrate ability to function well under pressure and high levels of stress in a robust call center environment. - Must demonstrate the ability to develop strong productive working relationships to ensure timely resolution of problems. - Must be able to work independently, maintain the highest level of confidentiality at all times in all interactions, show an ability to multi-task and prioritize and ability to learn new skills in an ever-changing healthcare environment. - Must be able to function well within multiple systems simultaneously while interacting with patient/customers via telephone, digital communication or in person. - Must be able to resolve disputes and problems constructively with an emphasis on patient satisfaction outcomes. This is a bargaining union position.

• Consistently exceed all customer expectations. • Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution. • Resolve all customer complaints/issues with a sense of urgency. • Multi-task across multiple platforms and conversations, prioritizing phone calls. • Thorough communication with internal partners and customers.