An Australian home building company specializing in the construction of quality residential properties. The team focuses on delivering well-designed homes with efficient project management, accurate costing, and strong collaboration with suppliers and contractors.
Social Media and E-Commerce Manager
Location
Philippines
Posted
1 day ago
Salary
₱70K / month
Seniority
Lead
No structured requirement data.
Job Description
Social Media and E-Commerce Manager
D2B
Role Description We are looking for an all-round Social Media and E-Commerce Manager with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities. Responsibilities: - Social Media Management & Content Creation (Primary Focus) - Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram). - Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency. - Community Management: Drive page strategy and engagement by monitoring social channels, responding promptly to comments, and interacting with direct messages. - Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth. - Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns. - Customer Experience & E-Commerce Support (Secondary Focus) - Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions. - Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing. - Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value. - SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues. - Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns. Qualifications - DTC Experience: Proven experience working within a Direct-to-Consumer (DTC) e-commerce environment. - Social Media Proficiency: Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn. - E-Commerce Platforms: Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management. - Customer Service Excellence: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience. - Communication Skills: Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice. - Organizational Agility: Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment. Requirements - Preferred Skills (Nice-To-Have) - Design & Content Tools: Practical graphic design skills utilizing basic creative software or AI-driven content tools. - CRM & Helpdesk Tools: Familiarity with e-commerce customer relationship management platforms, with a strong preference for Gorgias. - Email Automation: Working knowledge of Klaviyo or similar customer communication and email marketing automation platforms. - Amazon Ecosystem: Experience or familiarity with Creator Connections on Amazon. - Strategic Insights: A strong foundational understanding of e-commerce customer journeys and optimization pathways.
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