Role Description We are looking for a reliable and detail-oriented Customer Support & Content Moderation Operator to help maintain a safe and high-quality platform. Your work will directly impact user experience and the overall trust of our community. Our mission is to democratize the adult sector and disintermediate the market through technology, embracing an agile, remote-first approach. We’re looking for “pirates and visionaries” ready to join us and help us drive growth. - 📍 Location: Remote (Albania) - ⏰ Shift: CET timezone — Albania/Italy time — 07:00–15:00 CEST (UTC+2) - 📅 Days: Saturday and Sunday (8 hours/day) - 💼 Contract Type: Independent Contractor - 🗣 Languages Required: Italian + English must have (Spanish nice to have) - 💰 Compensation: $335/month fixed + $65 bonus - Monitor and moderate ads to ensure compliance with our guidelines - Identify and remove spam or inappropriate content - Perform content checks using internal tools (no phone or live chat involved) - Ensure a smooth and clean user experience across our platform - Report to your manager during daily remote check-ins Qualifications - Strong attention to detail and consistency in following rules - Good familiarity with back-office tools and digital environments - Proficiency in English and Italian (written and spoken) - Bonus: Spanish or Portuguese (written and spoken) - Ability to work independently and meet daily quality standards - Availability to work 2 days per week, 8 hours per day, during the assigned Sun-Sat Shift: Albania/Italy time — 07:00–15:00 CEST (UTC+2) Benefits - Fixed monthly salary of $335 + $65 bonus - Ongoing and stable collaboration - Flexible remote work with clear responsibilities - Minimum commitment: 6 months - Training provided (4 days) before starting live operations - Supportive team and structured daily workflow Company Description In Alcachofa we are looking for pirates and visionaries who want to help us in our mission to democratize the adult world and disintermediate it with technology.

Role Description - Atendimento via WhatsApp - Responder clientes com empatia, clareza e foco em solução. - Categorizar atendimentos (dúvida, solicitação, problema, elogio). - Direcionar demandas para outros times quando necessário. - Manter padrão de linguagem e tom da marca. - Suporte e Resolução de Problemas - Investigar e solucionar problemas com agilidade. - Acionar áreas responsáveis quando necessário. - Garantir acompanhamento até a resolução final. - Consultar base de conhecimento e histórico de atendimentos. - Gestão de Chamados - Atualizar planilhas com nome do cliente, tipo de problema, status e datas. - Usar e-mail para comunicar clientes e interagir com áreas internas/externas. - Relatórios e Indicadores - Alimentar dados diários em planilhas. - Sinalizar padrões e melhorias. - Participar de reuniões rápidas de alinhamento. Company Description

• Provides exceptional service as the first point of contact for customers • Complete setups and reorders for equipment, answer questions from patients and referrals • Resolve issues efficiently and handle multiple tasks simultaneously while maintaining attention to detail • Assists all customers in a professional manner • Maintain a positive, empathetic and professional attitude toward customers at all times • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed • Receives requests from multiple referral sources and completes requirements for equipment to be dispensed to the patients • Coordinates home equipment service request with Dispatch for prompt delivery or with our vendors for shipping to a patient • Provide customers with product and service information • Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment • Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied • Understanding and striving to meet or exceed department metrics while providing excellent customer service • Other duties as assigned by management

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and communicate while working in multiple systems • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions • Document customer interactions and outcomes thoroughly in system • Escalate unresolved issues requiring advanced support for further resolution • Build knowledge and acumen through self-directed learning • Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements • Help maintain department knowledge resources to keep them current • Actively listen to customer concerns to identify trends or patterns • Recognize opportunities for process improvement and makes recommendations to leadership • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.