Hart Medical Equipment

• Provides exceptional service as the first point of contact for customers • Complete setups and reorders for equipment, answer questions from patients and referrals • Resolve issues efficiently and handle multiple tasks simultaneously while maintaining attention to detail • Assists all customers in a professional manner • Maintain a positive, empathetic and professional attitude toward customers at all times • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed • Receives requests from multiple referral sources and completes requirements for equipment to be dispensed to the patients • Coordinates home equipment service request with Dispatch for prompt delivery or with our vendors for shipping to a patient • Provide customers with product and service information • Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment • Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied • Understanding and striving to meet or exceed department metrics while providing excellent customer service • Other duties as assigned by management