Administrative Associate M-F 11:00am - 8:00pm EST - Wheeling, WV - Employees work in a hybrid mode - Full-time - Shift: 1st Shift - Compensation: USD 17.02 - USD 23.46 - hourly Job Description The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. - (* denotes an “essential function”) - *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) - *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc. - *Utilize appropriate logs and/or tracking software for all administrative support work - *Ensure that job tickets are properly filled out before beginning work - *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle - *Communicate with team members, lead, supervisor or client on job or deadline issues - *Meet contracted deadlines for accepting, completing, and delivering all work - *Troubleshoot basic equipment problems - *Interact with clients over the phone, via video or electronically - Prioritize workflow - Performs Quality Assurance on own work and work of others - Answer telephone, emails, and place service calls when needed - Adhere to Williams Lea policies in addition to client site policies - Use equipment and supplies in a cost-efficient manner Qualifications - High school diploma or equivalent education - Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience. - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite - Familiar with other software programs for providing administrative support - Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills - Ability to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion - Ability to exercise good judgment to make decisions that conform to business needs and policy - Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast-paced environment - Ability to communicate professionally both verbally and in writing - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Must be self-motivated with a positive attitude - Proven customer service skills are required to create, maintain, and enhance customer relationships Additional Information The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-Hybrid

Senior Administrative Associate - Wheeling, WV, USA - Employees work in a hybrid mode - Full-time - Compensation: USD 45,000 - USD 47,000 - yearly Job Description The Senior Administrative Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins. Monday to Friday, 9:00 to 5:30pm EST (* denotes an “essential function”) - Primarily responsible for administration of external CLE courses, including: - Handle application process with state MCLE Board for individual course accreditation, attendance reporting and related fees - Maintain course materials and attendance records as required by CLE rules - Responding to accreditation requests from the Commercial team; - Preparing CLE attendance and remote affirmation forms; - Administering and distributing CLE certificates to clients; - Preparing and submitting individual course applications; and - Responding to client-specific CLE inquiries. - Utilize appropriate logs and/or tracking software for all administrative support work. - Ensure that job tickets are properly filled out before beginning work. - Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle. - Communicate with team members, lead, supervisor or client on job or deadline issues. - Meet contracted deadlines for accepting, completing, and delivering all work. - Troubleshoot complex software or hardware problems. - Answer telephone, emails, and place service calls when needed. - Interact with clients over the phone, via video or electronically. - Assist in developing training plans and process maps for the administrative operation - Deliver direct support training plans to a team of Admins - Serve as a subject matter expert and resource for junior direct support employees - Prioritize and manage workflow. - Perform quality assurance on own work and work of others. - Train junior staff members, as needed. - Help to foster a proactive environment of continuous service enhancement and relationship building with the client. - Adhere to Williams Lea policies in addition to client site policies. - Use equipment and supplies in a cost-efficient manner. Qualifications - Associate’s Degree preferred - Minimum (3) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (2) years or more. Formal education and/or training may be considered in lieu of experience - Advanced skills in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for providing administrative support - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Ability to make independent decisions that conform to business needs and policy - Ability to troubleshoot complex or advanced tasks or concerns independently - Ability to discern when a problem or issue requires escalation to the supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast-paced environment - Ability to communicate professionally both verbally and in writing - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Must be self-motivated with a positive attitude - Proven customer service skills are required to create, maintain, and enhance customer relationships Additional Information The rate of pay for this role at the noted RRD location is $22-24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Role Description We are seeking a highly professional, full-time Virtual Medical Receptionist / Medical Administrative Assistant to support a busy Orthopedic Surgery practice in Wyoming. Operating primarily within the Tebra EHR system, this remote role serves as the primary point of contact for patients and is independently responsible for managing high-volume inbound and outbound calls, appointment scheduling, proactive patient registration follow-up, and fax coordination. The ideal candidate will bring strong specialized knowledge in orthopedic terminology and workflows to deliver exceptional customer service and ensure smooth, efficient clinic operations. Roles and Responsibilities - Inbound & Outbound Patient Calls (Primary Focus) - Patient Communication: Serve as the primary front-line point of contact, handling all incoming and outgoing patient calls professionally and efficiently. - Customer Service: Answer inquiries regarding office procedures, appointments, and scheduling while delivering a calm, professional phone presence. - Call Routing: Accurately triage and route complex patient inquiries or clinical concerns to providers and staff when necessary. - Appointment Scheduling & Calendar Management - Schedule Optimization: Book new patient consultations and follow-up appointments while efficiently managing provider calendar availability. - Coordination & Maintenance: Confirm, reschedule, and coordinate visits, ensuring all scheduling records are meticulously maintained within the EHR to promote seamless patient flow. - Patient Registration Follow-Up & Administrative Support - Proactive Chart Preparation: Contact patients prior to scheduled visits to collect missing demographic, insurance, or intake information, ensuring charts are 100% complete before appointments. - Fax Management: Send, receive, and coordinate medical records, referrals, and provider documentation via outgoing and incoming fax streams. - Care Coordination: Assist patients with appointment preparation and ensure timely documentation updates to eliminate administrative delays. Qualifications - Experience: Minimum 2 years of dedicated experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or Front Desk Coordinator. - Specialty Knowledge: Direct background working within an Orthopedic Surgery, Orthopedics, Spine, Sports Medicine, or Musculoskeletal practice. - Language Proficiency: Exceptional written and verbal English communication skills with a clear, confident speaking voice and a minimal to no noticeable accent. - Technical Literacy: Proven experience handling medical appointment scheduling and workflows within an EHR environment. Preferred Skills - Direct hands-on experience utilizing the Tebra EHR system (highly preferred). - Strong familiarity with referral coordination, medical records management, and front-desk administrative workflows. - Prior exposure to insurance verification and specialty medical practice workflows. Work Style - Patient-Centered & Friendly: Maintains a welcoming, professional, and patient demeanor during every interaction. - Highly Organized & Detail-Oriented: Catches missing patient registration and intake data early to reduce appointment delays. - Accountable & Independent: Demonstrates strong multitasking and organizational abilities to manage a busy remote workload with minimal supervision.

Role Description Assists a project manager in applying process and project management skills within an area of business or technical specialty. Supports the management of small portions of well-defined projects. Provides administrative and logistics support for a project team and project manager. We are looking for a Remote Project Assistant - Sales to join our Distribution business. Regular schedule is Monday through Friday, 8:00 AM – 5:00 PM in the applicable U.S. time zone. Will make an impact in the following ways: - Serves as a support resource on projects and work assignments - Assists in identifying, tracking, and working with others to resolve project issues - Helps monitor and communicate project status to project team - Assists with budget planning and tracking, research, and analytical support - Provides administrative support for project plans and timelines - Assists with managing project risk using quality tools to identify areas of risk - Maintains project notes, databases, and other records - Supports documenting and sharing team learnings with other teams Company Description Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.